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Surveys
2005
April
F
Frontier Distributing Outside Sales Customer Satis
Frontier Distributing Outside Sales Customer Satis
Frontier Distributing Outside Sales Customer Satisfaction Survey
0%
In evaluating your most recent experience with your Frontier Sales Representative, was the quality of service you received:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Superior
Please describe if there was any particular aspect of the service experience that stood out:
The process of getting your problem resolved was:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Superior
Frontier Distrubuting Sales Representative
My Frontier Sales Rep is a talented professional who goes out of his/her way to help me.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
Which of the following qualities of the service representative stood out (as being superior)?
Patient
Enthusiastic
Listened carefully
Friendly
Responsive
Other
What qualities of the customer service representative irked you?
Not patient
Not enthusiastic
Didn't listen carefully
Unfriendly
Unresponsive
Other
No qualities irked me
The customer service representative handled my call quickly.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
The waiting time for having my question addressed was satisfactory.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
My phone call was quickly transferred to the person who could best assist me:
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact: -
Company Name
Address 1
Address 2
City, State, ZipCode
The following statements also pertain to your experience with our customer service/inside sales reps. Please indicate your agreement or disagreement with each statement.
Strongly Agree
Agree
Neutral
Disagree
The customer service reps are friendly, pleasant and polite when I call Frontier Distributing.
The customer service reps listen carefully and show an interest in my call.
The customer service reps are easy to deal with and are eager to help me when I call with a problem.
Dear Frontier Distributing Customer:
As the office manager at Frontier Distributing, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for a $____credit to your account. We hope that you will accept this as a token of our good will.
Sincerely,
Deborah A. Garrick
Office Manager
When you call our office, how would you rate the customer service you receive?
Excellent
Very Satisfactory
About Average
Somewhat Unsatisfactory
Very Poor
Please comment below
Please contact
[email protected]
if you have any questions regarding this survey.
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