This free survey is powered by QUESTIONPRO.COM

GDBS Customer Satisfaction

Thank you for taking a few minutes to participate in the Diageo IS Services employee satisfaction survey, sponsored by Global Diageo Business Services (GDBS). Each question is tied to a specific action and accountability, ensuring your needs directly affect GDBS priorities. Please let us know how we're doing and anything you'd like us to do differently.

Thank you very much for your time and support. Please start the survey now by clicking on the Continue button below.

Please provide your email address so we can personally follow up on any issues you may have (Optional).

Please select the geography where you are based.

Please select your market.

Please select your country.

Please select your business function.

Please select your market or location.

Please select your market.

Please select your business unit (If you do not belong to one of the below business units, or are unsure, please select "none of the above" option).

Please select your site.

Please select your user type.

Regarding your Diageo-provided personal or shared computer, please indicate your level of agreement with the following:

Please indicate your level of agreement with the following statements (If you do not have access to any of the below products, please select N/A):

Regarding your Diageo computer, phone and connectivity (internet, network, RAS, etc.), please let us know anything you would like to see continue, start or stop.

Please select all of the systems you have used in the past six months.

Please indicate your level of agreement with the following statements:

Please indicate your level of agreement with the following statements.

Please indicate your level of agreement with the following statements:

Please indicate your level of agreement with the following statement:

	Strongly agree	Agree	Neutral	Disagree	Strongly Disagree
Manugistics does what I need in order to do my job and performs effectively and reliably.

Please indicate your level of agreement with the following statements.

	Strongly agree	Agree	Neutral	Disagree	Strongly disagree
Directum does what I need in order to do my job and performs effectively and reliably.

Please indicate your level of agreement with the following statements.

Given the systems you use in your job, please tell us what you would like to see continue, start or stop. Additionally, would you suggest any other technologies that would greatly improve your productivity?

In the new GDBS structure, every Diageo employee has a local Service Delivery representative or team to engage with for technology questions, issue escalations, or service improvements. Regarding your local GDBS Service Delivery representative or team, please rate your agreement with the following statements:

Please select your most preferred method of receiving technology products and services information.

Intranet articles

Newsletters

Emails

Visual aides (posters, videos, etc.)

Conversations with your Service Delivery representative or team

Conversations with your line manager

Please select all of the services/support you have used in the past six months.

Service desk (phone/email)

IS Self Serve (intranet)

Joiner, mover, leaver (JML)

Desk side support

Technology training through Diageo Academy

Service Desk representatives are responsible for password resets, basic MS Office support (Outlook, Excel, Word, etc.) and effectively routing employee requests to the individuals or teams responsible for addressing them (e.g. IBM, Accenture, Diageo super users, etc.).

Regarding general support and issue resolution from Service Desk representatives, please indicate your level of agreement with the following statements:

Regarding support you receive from the Service Desk, please let us know if there are things you would like to see continue, stop or start.

Regarding IS Self Serve on the Diageo intranet, please indicate your level of agreement with the following statements:

Regarding IS Self Serve, please let us know if there are things you would like to see continue, stop or start.

Regarding the Joiner, Mover, Leaver (JML) process for technology, please indicate your level of agreement with the following statements:

Regarding the technology portion of the JML process, please let us know if there are things you would like to see continue, start or stop.

Please indicate your level of agreement with the following statements:

Regarding technology training offered through Diageo Academy, please indicate your level of agreement with the following statements:

Have you received any NEW systems or applications (e.g. Concur, MS Project, SAP) in the past six months?

Yes

Regarding the new system or application you received, please indicate your level of agreement with the following:

Please name the new system or application.

Regarding all Diageo technology training, please let us know if there are things you would like to see continue, start or stop.

GDBS continuously seeks to provide or improve the technology products and services employees want. Please rate your level of satisfaction with the following new offerings if you have received them:

Overall, how satisfied are you with the technology (IS) products, services and support you receive from the new Global Diageo Business Services (GDBS) organization?

Since last year's survey, given the full breadth of your engagement with IS products, services and support from GDBS, things are:

Improving

The same

Getting worse

What are the most important improvements GDBS could make to its IS products, services or support?

Would you be willing to participate in focus groups to further improve the technology products, service and support you use? If so, please provide your email address.

Survey Software Powered by