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Thank you for taking a few minutes to participate in the Global Diageo Business Services (GDBS) employee satisfaction survey. There are only eight questions on IS Services and no more than four on Business Services (if applicable), so it should only take a few minutes to complete. Each question is tied to a specific action and accountability, ensuring your needs directly influence GDBS priorities. Please let us know how we're doing and anything you'd like us to do differently.
The survey questions will adapt to meet your user profile– you will not be asked about products or services that don’t apply to you. However, this means you will not be able to go back pages in the survey, so please answer thoughtfully.
Thank you for your time and support. Please start the survey now by clicking on the Continue button below.
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| Please provide your email address so we can personally follow up on any issues you may have (Optional). | | |
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| First we need to know where you physically reside. Please select your geographical location. |
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| Please select your country. |
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| Please select your country. |
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| Please select your user type. |
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| Please select your business unit. |
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| Please select your business unit. |
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| Please select your function. |
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| Please select your band level. |
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| 1. Regarding your Diageo-provided personal or shared computer, please indicate your level of agreement with the following:
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| 2. Please indicate your level of satisfaction with the following tools (If you do not have access to any of the below products, please select N/A):
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| To help us improve the services above, please tell us what works well or provide any ideas/suggestions for improvement. | | |
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| 3. Every Diageo employee has a local Service Delivery representative or team (technology point of contact) to engage with for technology questions, issue escalations, or service improvements. Regarding your local GDBS Service Delivery representative or team, please rate your agreement with the following statements:
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| 4. Please indicate your level of satisfaction with the following technology support services:
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| To help us improve the services above, please tell us what works well or provide any ideas/suggestions for improvement. | | |
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| 5. Do the applications you need to do your job (for example SAP, financial reporting applications, sales force tools, etc.) provide the functionality, performance and availability you require? Please explain. | | |
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| 6. GDBS strives to provide the right level of information and training for Diageo employees (through Diageo Academy, Mosaic, IS Self Serve & local Service Delivery teams). Please indicate your level of agreement with the following statement:
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| To help us improve training and communications, please tell us what works well or provide any ideas/suggestions for improvement. | | |
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| 7. Overall, how satisfied are you with the technology (IS) products, services and support you receive from Global Diageo Business Services (GDBS)? |
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| 8. What are the most important improvements GDBS could make to its IS products, services or support? | | |
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This concludes the IS portion of the survey. Do you receive business services from GDBS?
If you receive any of the following services from GDBS shared service centers in Budapest, Manila, Shanghai, Bogota or Nairobi, please select "yes" below to answer a few short questions regarding your experience:
* Order to Cash - customer master data management, customer order processing, Diageo payment processing and debt collection
* Purchase to Pay - vendor master data management, Diageo purchase order creation, vendor invoice processing and issue resolution
* Record to Report - general accounting, intercompany, banking and management reporting, financial analysis (OH, A&P) and controlling
* Statutory Compliance - corporate tax compliance, local financial statement preparation and Indirect Tax including VAT returns, various taxes (environmental, beverage taxes, etc.) and reconciliation of duties |
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| Please select all of the following services you currently receive from GDBS Business Shared Services. |
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| Please rate your level of satisfaction with the following aspects of the Order to Cash (OTC) service you receive from GDBS:
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| To help us improve OTC services, please provide reasons for your answers above. | | |
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| Please rate your level of satisfaction with the following aspects of the Purchase to Pay (PTP) service you receive from GDBS:
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| To help us improve PTP services, please provide reasons for your answers above. | | |
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| Please rate your level of satisfaction with the following aspects of the Record to Report (RTR) service you receive from GDBS:
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| To help us improve RTR services, please provide reasons for your answers above. | | |
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| Please rate your level of satisfaction with the following aspects of the Statutory Compliance service you receive from GDBS:
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| To help us improve Statutory Compliance services, please provide reasons for your answers above. | | |
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| Please rate your level of satisfaction overall with the following service(s) you receive from GDBS Business Shared Services.
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