GDBS Employee Satisfaction 2013 New

Thank you for taking a few minutes to participate in the Global Diageo Business Services (GDBS) employee satisfaction survey. Each question is tied to a specific action and accountability, ensuring your needs directly affect GDBS priorities. Please let us know how we're doing and anything you'd like us to do differently.

Thank you very much for your time and support. Please start the survey now by clicking on the Continue button below.

Please provide your email address so we can personally follow up on any issues you may have (Optional).

Please select the geography where you are based.

Please select your market.

Please select your country.

Please select your business function.

Please select your market or location.

Please select your market.

Please select your business unit (If you do not belong to one of the below business units, or are unsure, please select "none of the above" option).

Please select your site.

Please select your user type.

Regarding your Diageo-provided personal or shared computer, please indicate your level of agreement with the following:

Please indicate your level of satisfaction with the following communications tools (If you do not have access to any of the below products, please select N/A):

If you are not satisfied with any of the above tools, please tell us why not?

Every Diageo employee has a local Service Delivery representative or team (technology point of contact) to engage with for technology questions, issue escalations, or service improvements. Regarding your local GDBS Service Delivery representative or team, please rate your agreement with the following statements:

Please indicate your level of satisfaction with the following technology support services:

If you are not satisfied with any of the above, please tell us why not?

Please indicate your level of satisfaction with the following global applications (for any you do not use, please select N/A).

If you are not satisfied with any of the above, please tell us why not?

GDBS strives to provide the right level of information and training for Diageo employees (through Diageo Academy, Mosaic, IS Self Serve & local Service Delivery teams). Please indicate your level of agreement with the following statement:

If you do not agree with any of the above, please tell us why not?

Overall, how satisfied are you with the technology (IS) products, services and support you receive from Global Diageo Business Services (GDBS)?

Since last year's survey, given the full breadth of your engagement with IS products, services and support from GDBS, things are:

Improving

The same

Getting worse

What are the most important improvements GDBS could make to its IS products, services or support?

Please select all of the following services you currently receive from GDBS Business Shared Services (Budapest, Manila, Shanghai, Bogota or Nairobi shared service centers).

Order to Cash (OTC)

Purchase to Pay (PTP)

Record to Report (RTR)

Statutory Compliance

NONE

Please rate your level of satisfaction with the following aspects of the Order to Cash (OTC) service you receive from GDBS:

What are the most important improvements GDBS can make to the OTC services you receive from the Business Shared Services centers?

Please rate your level of satisfaction with the following aspects of the Purchase to Pay (PTP) service you receive from GDBS:

What are the most important improvements GDBS can make to the PTP services you receive from the Business Shared Services centers?

Please rate your level of satisfaction with the following aspects of the Record to Report (RTR) service you receive from GDBS:

What are the most important improvements GDBS can make to the RTR services you receive from the Business Shared Services centers?

Please rate your level of satisfaction with the following aspects of the Statutory Compliance service you receive from GDBS:

What are the most important improvements GDBS can make to the Statutory Compliance services you receive from the Business Shared Services centers?

Please rate your level of satisfaction overall with each of the services you receive from GDBS Business Shared Services. Please choose N/A for any services you do not receive from GDBS.