GN Resound Customer Care

Dear Customer:

As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.

Sincerely,

[MANAGER_NAME]

Manager

In evaluating your most recent customer service experience, was the overall quality of service you received:

If you rated the overall quality as less than superior, what would it take to improve your overall statisfaction?

How often do you call the Customer Care department?

In your last interaction, what type of service were you seeking?

How many times did you have to contact customer service before your question/order/issue was corrected or resolved?

Once

Twice

Three

More than three

What would be your preferred method of communication?

The waiting time for having my question addressed was satisfactory.

My phone call was quickly transferred to the person who could best assist me:

How likely would you be to utilize self-service capabilities?

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -

Company Name

Address 1

Address 2

City, State, ZipCode

Dear Customer:

As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.

Sincerely,

[MANAGER_NAME]

Manager