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Hello:
You are invited to participate in our survey. It is designed to gain quantative feedback enabling me to identify any performance gaps between customers' expectations of service quality and the service quality being recieved at Graduates Restaurant. In this survey, approximately 15 people will be asked to complete a survey that asks questions about customer service. It will take approximately 10 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Hospitality Student, Dustin Tooley at 0409 283044 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| On arrival at the restaurant, did you feel that the staff were pleased to see you, and that you were made to feel welcome? |
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| Comments / Suggestions for improvement? | | |
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| What was it that made you feel special? | | |
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| If you are a returning guest, did the restaurant staff remember you? |
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| Comments / Suggestions for improvement? | | |
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| How long has it been since your last visit? |
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| Comments / Suggestions for improvement? | | |
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| How effectively did the server interpret your needs? |
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| How was their ability to communicate? |
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| How courteous and respectful were the staff during your visit? |
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| Did the server focus their attention on your needs? |
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| Were you their main priority? |
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| Did you feel confident that you were being looked after and that the restaurant was able to meet your needs? |
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| Did your server make you feel that they appriciated your custom? |
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| Were you provided with an opportuntiy to offer feedback on your visit directly to supervising staff? |
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| Comments / Suggestions for improvement? | | |
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| Did you feel that the standard of service was appropriate for a fine dining restaurant? |
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| Do you have any comments or suggestions which you would like me to include in the report? |
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| Comments / Suggestions for improvement? | | |
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