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Dear Customer:
As the manager of [COMPANY], I want to thank you for giving us the ability to serve you. As part of offering great service to you, please take a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure that your highest expectations are met. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will and desire to serve you better.
Sincerely,
[MANAGER_NAME]
Manager |
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| In thinking about your most recent experience with [COMPANY], was the quailty of customer service you received: |
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| All things considered, over the next 12 months how likely are you to replace your [PRODUCT] with (previous answer)? |
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| The following is a list of product and service items. How satisfied are you with on each item?
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How often do you use [PRODUCT]?
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Overall, how satisfied are you with [PRODUCT]?
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Compared to other [PRODUCT CATEGORY] that are available, would you say that [PRODUCT] is...
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How likely are you to recommend [PRODUCT] to others?
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Based on your awareness of [PRODUCT/SERVICE],is it better, is it better the sam or worse as other brands of [ENTGER CATERGORY}.
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How familiar are you with [PRODUCT SERVICE]
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| What specific brands of [CATEGORY]have you heard of? Please check all that apply. |
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| Thinking back to the first time you tried[PRODUCT/SERVICE] What were the most important reasons for trying this product? |
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| How did you first hear about [PRODUCT/SERVICE/? Please choose one answer only. |
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| Overall, how do you rate[quality of [PRODUCT/SERVICE]? |
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For your NEXT [PRODUCT] purchase, how likely are you to purchase from [COMPANY]?
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| How did you order your LAST [PRODUCT]? |
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| At what price would this new product begin to look inexpensive or cheap? Select one. |
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If you knew that the average price of [Product/Service] was $[Enter Price], would you expect to pay more or less to buy the described product/service?
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Tell us how often you visit our site.
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In the past three months, have you purchased products or services through the Internet, for your personal use?
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