Housemart Customer Service Survey

In evaluating your online mortgage application, what was the overall quality of service you received:

Would you please take a few minutes to describe what part of the online application process stands out:

Would you please take a few minutes to evaluate the loan officer(s).

The loan officer was very courteous.

Was there anything about the courteousness of the service that stands out as being superior?

What about the representative could be improved?

The customer service representative handled my call quickly.

What would best describe what happened:

Kept me waiting on hold

Had to explain several times

Didn't know how to handle the problem

Had to ask others

Spoke slowly

No improvement needed

Other

The customer service representative was very knowledgeable.

What would best describe what happened:

Gave me the wrong information

They didn't understand the question

Gave unclear answers

Couldn't solve problem

Disorganized

No improvement needed

Other