HPUK CUSTOMER SERVICE

Dear Customer:

As the manager of Harman Pro UK, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.

Kind regards,

Max Lindsay-Johnson

Director

In thinking about your most recent experience with [Harman Pro UK], was the quality of customer service you received:

If you indicated that the customer service was unsatisfactory, would you please describe what happened?

The process for getting your concerns resolved was:

Would you please take a few minutes to describe what happened?

Market Sales Manager

The following questions pertain to the customer service representative /Market Sales Manager, you spoke with most recently. Please indicate whether you agree or disagree with the following statements

Are there any other comments about the customer service representative you would like to add?

The Process

The following questions pertain to the process by which your most recent service contract or purchase order was handled. Please indicate whether you agree or disagree with the following statements.

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Considering the total package offered by including customer service, [PRODUCT] features and benefits, and cost; how satisfied are you with [COMPANY]?						COMPANY

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -

[Harman Pro UK]

[Max Lindsay-JOhnson]

[Cranborne House]

[Cranborne Rd]

[Potters Bar], [Herts], [EN6 3JN]