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Hello:
The Human Resources Service Center (HRSC) has launched a Lean Six Sigma Project (sponsored by Sheila Collier) focused on improving its reporting processes. This effort will follow a phased approach, with the initial project focused on the Ad Hoc reporting process/outputs (defined within this survey), followed by focus on standard reporting and scatter-grams. Based upon baseline data collected to date, the Ad Hoc reporting area offers the greatest opportunity for time reduction and improved customer satisfaction of the primary HR Customers (XNA HR Consultants; Other unit HR Operations Managers, and HRSC HR Operations Managers).
Your answers will help the HRSC better understand and meet customer requirements for Ad Hoc Reporting Outputs, while reducing the amount of time required producing and using ad hoc reports so capacity may be shifted to work that better supports the customer base.
This survey consists of 15 questions and will take approximately 15 minutes to complete.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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Ad Hoc Report
Definition & Examples: An Ad Hoc report is a one-time new request/report that requires creating and executing queries to meet the needs of the question at hand OR reports that are somewhat predictable that are run on an as needed basis and tweaked based on specifics of the request. Essentially, Ad Hocs are anything other than standard reporting (on the HR Reporting Channel). |
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| Please identify yourself as one of the following customer types: |
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| The current Level of Service for receiving Ad Hoc Reports from an HRSC Analyst is up to 3 business days. Were you aware of this current Level of Service? |
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| Please estimate the percent of time you receive Ad Hoc Reports from your HRSC Analyst within the above level of service (3 days). |
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| Please indicate your preferred level of service for receipt of Ad Hoc Reports from your HRSC Analyst. |
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| Please indicate the percent of time, on average, over the last year the Ad Hoc Reports you received from your HRSC Analyst met your initially stated customer requirements. |
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| Please indicate how you most often currently provide Ad Hoc Report requirements to your HRSC Analyst. |
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| What is the average estimated time you spend in minutes per report on changing the format of Ad Hoc Reports received from the HRSC? | | |
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| Specify the amount of time you would prefer to spend in minutes per report on changing the format of Ad Hoc Reports received from the HRSC? | | |
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| What is the average estimated time you spend in minutes per report to Complete Analysis / Key Messages (e.g., preparing for a meeting, during meetings, and while decision making) from Ad Hoc Reports received from the HRSC? | | |
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| Specify the amount of time, if any, you would prefer to spend in minutes per report to Complete Analysis / Key Messages (e.g., preparing for a meeting, during meetings, and while decision making) from Ad Hoc Reports received from the HRSC? | | |
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| Please indicate the current level of analysis, related to Ad Hoc Reports, that best describes your requirements. |
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| Please indicate the percent of time you receive the above required analysis of the Ad Hoc Report from your HRSC Analyst. |
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| Overall, how satisfied are you with the Ad Hoc Reporting you receive from the HRSC? |
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| Please list any suggestions that could improve the HRSC Ad Hoc reporting process (Customer Requirements gathering, Level of service, Accuracy, Opportunities to reduce customer time to use report output, or Other): | | |
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| Please add any comments the Lean Six Sigma team would find helpful in achieving the objectives of this project: | | |
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