Humber Fitness Centre Questionnaire

In thinking about your most recent experience with [COMPANY], was the quality of customer service you received:

If you indicated that the customer service was unsatisfactory, would you please describe what happened?

Now please think about the features and benefits of the [PRODUCT] itself. How satisfied are you with the [PRODUCT]:

Customer Service Representative

The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Considering the total package offered by including customer service, [PRODUCT] features and benefits, and cost; how satisfied are you with [COMPANY]?						COMPANY

About how long did you have to wait before speaking to a representative?

I was taken care of immediately

Within 3 minutes

3-5 minutes

5-10 minutes

More than 10 minutes

Did our representative... (Select all that apply)

Quickly identify the problem

Appear knowledgeable and competent

Help you understand the cause and the solution to the problem

Handle issues with courtesy and professionalism