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ICT WORKFORCE DEMAND SURVEY
Questionnaire
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CONFIDENTIAL
Survey responses are confidential and individual responses are not identified
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| 1. Name of company/organization: | | | | 2. Year operation began:
| | | | 3. Interviewee data:
3.1 First and Last name: | | | | 3.2 Contact details:
Telephone: | | | | Fax: | | | | E-mail: | | | | Web address: | | |
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3.3 Position in the organization:
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3.6 Respondent Education Level:
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5. Revenues and geographical reach:
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5.1 Please indicate (roughly) the total revenues of your organization for 2010 (in EURO)
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5.2 Please indicate the geographical region that your organization operates in:
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5.3 Please indicate (roughly) the percentage of exports from total revenues for 2010:
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5.4 Type of organization according to the number of activities:
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5.5 Please give an estimation of your organization’s average growth rate in the past three years:
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6.3 Please indicate the principal industry/activity of your company/organization:
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| 6.4 Please indicate investments made in Research & Development activities as a percentage of your 2010 annual revenue: | | |
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7. Please indicate current distribution of full time ICT workers (excluding part time and contractual labor) at the end of 2010 and the estimated distribution for 2011 and 2012 by job category. (REFER TO PROMPT SHEET- ICT Workers).
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| Others 1 (please specify): | | | | Others 2 (please specify): | | |
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| 1. Number of ICT management: | | | | 2. Number of ICT staff/supervisors (rank and file, full time): | | | | 3. Number of ICT staff (contractual, part time): | | |
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9. Please indicate estimated gender breakdown and turnover rate of full time ICT workers in 2008.
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10. Of your full time ICT employees, please indicate the estimated percentage breakdown of individuals by the highest level of educational attainment
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| C. Sourcing of ICT Workers |
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| 11. Please indicate the number of ICT employees hired in your company in 2010: | | | |
12. Please indicate the number of ICT applicants your company had in 2010:
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13. Rank the top three key qualifications you looked for in the ICT workers hired in 2010 (1 – highest, 3 – lowest).
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| Others 1 (please specify): | | | | Others 2 (please specify): | | |
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16. How relevant are certification programs (such as, but not limited to, those from CISCO, IBM, Microsoft, HP, Oracle, Sun, etc.) to you in the hiring process?
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18. How relevant are non – IT certification programs (example Management Information Systems) to you in the hiring process?
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| 20. Please indicate roughly the percentage of your company’s annual budget that is used for training and certification? | | |
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| 21. Please indicate roughly the time an average employee spends on training annually? | | |
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| 22. Please indicate roughly the time an average new employee spends on training? | | |
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23. Please indicate if employee training is outsourced or implemented in-house.
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24. Did you have difficulties in filling some job/positions in the last year?
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26. What are the methods that your company prefer in selection/recruitment of new employees?
Please mark alternatives that are relevant for your company. Multiple markings are possible.
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| D. ICT Workers Skills Assessment |
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27 a. On the average, assess the soft skills of your ICT workers as of Dec 2010.
Use a scale of 1 to 5 or not applicable (NA). Indicate the relative importance of the top five skills (1 – highest, 5 – lowest).
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| Others 1 (please specify): | | | | Others 2 (please specify): | | |
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27 b. On the average, assess the soft skills of your ICT workers as of Dec 2010.
Indicate the relative importance of the top five skills (1 – highest, 5 – lowest).
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| 1. Oral Communication (English) |
| | | 2. Written communication (English) |
| | | 3. Interpersonal/team skills (handling conflict, motivating others, working with others, negotiating, sensitivity to others) |
| | | 4. Personal skills (confidence, action oriented, self motivated, perseverance, ability to handle stress, ability to learn quickly) |
| | | 5. Presentation skills |
| | | 6. Critical thinking skills (understanding and analytical thinking) |
| | | 7. Creative (out of the box, innovative) thinking |
| | | 8. Transcription/documentation skills (listening, encoding) |
| | | 9. Others 1 |
| | | 10. Others 2 |
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29 a. On the average, assess the business skills of your ICT workers as of Dec 2010. Use a scale of 1 to 5 or not applicable (NA).
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| Others 1 (please specify): | | | | Others 2 (please specify): | | |
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29 b. On the average, assess the business skills of your ICT workers as of Dec 2010.
Indicate the relative importance of the top five skills (1 – highest, 5 – lowest).
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| 1. Planning skills |
| | | 2. Marketing/sales skills |
| | | 3. Project management |
| | | 4. Understanding business functions (HR, finance, operations, production, marketing) |
| | | 5. Customer service skills |
| | | 6. Understanding the company’s overall business goals and objectives |
| | | 7. Others 1 |
| | | 8. Others 2 |
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| Others 1 (please specify): | | | | Others 2 (please specify): | | |
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31. On the average, assess the technical skills (as many as possible) of your ICT workers as of Dec 2008. Use a scale of 2 to 5 (2=basic, 3=competent, 4=advanced, 5=expert) (USE PROMPT SHEET – Demanded IT technical skills)
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33. Indicate your level of agreement or disagreement with the following statements:
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| 34. In general, what would you recommend to improve the competitiveness of the ICT and ICT enabled industries of Macedonia? | | |
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| 35. Have you engaged any interns during 2008 and if yes please specify how many: | | |
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36. How have you recruited the interns:
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37. Were they remunerated?
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| 38. What was the average length of the internship: | | |
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| 39. Would you be interested to introduce interns in your company and if yes please specify how many on a yearly basis: | | |
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| 40. What is your estimated best length of internship: | | |
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| 41. Are you ready to negotiate a remuneration (under which conditions and in which interval of payment would it be): | | |
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| G. ACADEMIA, PROFESSORS & OTHER HIGHER - EDUCATION STAFF |
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42. How do you grade the quality of students that are coming from the State Educational Institutions in the past three years:
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43. How do you compare the quality of students that come from the State Educational Institutions in relation to the ones that come from the Private Educational Institutions:
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