Surveys 2016 March I Independent Dealer Owners

Independent Dealer Owners

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Exit Survey

You are invited to participate in our survey about Independent Dealer Owners. The intention of this survey is to identify opportunities to create more value for Independent Dealer Owners. It will take approximately 45 minutes to complete the questionnaire. Your participation in this study is completely voluntary. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.       What is your age?   21 - 29   30 - 39   40 - 49   50 - 59   60 and older       Where is your dealership(s) situated?     Assess the following aspects in relations to our dealership location, and it's importance: Not important at all Somewhat important Important Very Important Extremely Important Potential buyer traffic Safety of your premises Costs to run your business Accessibility of your premises       How many employees work at your dealership?       What is the percentage of new to used cars on average sold in 2015 (the total should reflect 100%) New Used 0       On average, how many vehicles did you sell per month, last year?   0 - 9   10 - 19   20 - 29   30 - 39   40 - 49   50+       What is the average value of the vehicles you sell?       What percentage of your stock do you typically sell in a month?       Please rank (1-4) the devices you most often use for work (1 - the most; 4 - the least) Desktop -- Select --1234 Laptop -- Select --1234 Tablet -- Select --1234 Cellphone -- Select --1234       What dealer management system do you use?       Which Point-of-sale (POS) system do you use?   Signio   Seriti   Dealernet   Other         What sales lead management system do you use (please specify 'none' if applicable)?       Which of the following internet connections do you have?   LTE   ADSL   Fibre   Other         How fast is your internet access (in Mbps)?       How long have you been in the motor industry?   Less than a year   1 - 5 years   5 - 10 years   10 - 20 years   More than 20 years       Please rank (1, 2, 3 etc) where you source your stock from: Auctions -- Select --123456789 Industry buyers -- Select --123456789 Trade-ins -- Select --123456789 Online e.g. cars.co.za -- Select --123456789 Private sellers -- Select --123456789 Franchise dealers -- Select --123456789 Rental companies -- Select --123456789 I don't source my own stock -- Select --123456789 Other -- Select --123456789       Do you have your own website?   Yes   No       Do you employ your own F&I?   Yes   No       Do you have your own FSP number?   Yes   No       Which of the following online portals do you advertise your stock on?   Autotrader   Cars.co.za   Carfind   Automart/junkmail   Autodealer   Gumtree   Cars4you   WeSellCars   Surf4cars   Other         Which of the following banks do you place finance with?   ABSA   Stannic   Wesbank   Nedbank   MFC   Other         Which insurance companies do you currently use?   Hollard   Motorite   iMPAC   Regent   Innovations   Tracker   MixTelematics   Other         Please indicate which revenue streams you generate income from?   Selling cars   Selling merchandise   Servicing cars   Washing cars       What was the percentage split between first and second gross income, in 2015 (total should reflect 100%)?: First Gross Second Gross 0       QUESTIONS REGARDING FUNDS TO BUY STOCK     How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Extremely Important Not Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 Increase the likelihood of having funds when you need to buy stock       Questions regarding SELECTING CARS TO BUY     How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Extremely Important Not Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the time it takes to determine what cars are available in the market. minimise the time it takes to find stock needed at a particular time. minimise the likelihood of buying stock that won't sell.       Questions regarding BUYING CARS     How IMPORTANT is it that you are able to ..... How SATISFIED are you with your ability to... Not Important Extremely Important Not Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the time it takes to buy a car that will match a specific customer request. minimise the likelihood of not finding the stock you want. minimise the likelihood of overpaying when buying a car. minimise the stock you buy that require repairs as a result of unknown faults. minimise the time it takes to negotiate when buying stock e.g. when responding to an advertisement; during trade-in etc. minimise the likelihood of buying illegal cars. minimise the likelihood of not having sufficient space for the cars you buy.       Questions regarding PREPARING CARS FOR SALE     How IMPORTANT is it that you are able to... How SATISFIED are you with your ability to... Not Important Extremely Important Not Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the time it takes to prepare cars to sell. minimise the number of missed faults when preparing cars to sell. minimise the time it takes to keep cars in showroom condition to sell e.g. keeping the cars clean, scratch free etc.       Questions regarding ATTRACTING CAR BUYERS     How IMPORTANT is it to be able to How SATISFIED are you with your ability to Not Important Extremely Important Not Satisfied Extremeley Satisfied 1 2 3 4 5 1 2 3 4 5 increase the number of leads you get from your marketing campaigns. minimise the number of leads attracted by marketing campaigns who do not qualify for finance.       Questions regarding ASSESSING TRADE-IN CARS     How IMPORTANT is it to be able to... How SATISFIED are you with your ability to... Not Important Extremeley Important Not Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the likelihood of overpaying e.g. cannot find a buyer at a suitable price; can't turn over in a reasonable time etc. minimise the likelihood of missing a defect on a trade in car during inspection.       Questions regarding EXECUTING SALES (SELLING CARS)     Importance Satisfaction Not Important Very Important Not Satisfied Very Satisfied 1 2 3 4 5 1 2 3 4 5 increase the number of cars sold. minimise the time of stock on dealer floor. minimise the time it takes to conclude a sale (from first contact to delivery). minimise the time spent with non-buyers. minimise the time it takes to receive revenues from sales. minimise the number of leads not followed up on.       Questions regarding GENERATING 2ND GROSS INCOME     How IMPORTANT is it to be able to... How SATISFIED are you with your ability to... Not Important Extremely Important Not Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 increase the likelihood of customers qualifying for finance. increase the revenue from 2nd gross products and services. minimise the time it takes to receive 2nd gross income from banks and insurance companies. minimise the risk of miss-selling 2nd gross income products e.g. selling products the customer don't want or need. minimise the likelihood of losing a sale during the F&I process e.g. upsetting the customer due to unfair terms, pushing too many products etc. minimise the likelihood of the customer being unaware of additional costs that would make the transaction unaffordable. increase your influence to negotiate fees/rates with the financial institutions e.g. the level of DIC paid by banks etc. - Rating. minimise the time it takes to conclude second gross transactions from finance application to submission to the bank. increase the likelihood of stabilising second gross income from month to month. minimise the time it takes to determine the profit per car.       Questions regarding TRACKING MONEY/CASH FLOWS     How IMPORTANT is it to be able to... How SATISFIED are you with your ability to... Not Important Extremely Important Not Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the time it takes to track revenue, stock, fixed and variable costs. minimise the time it takes to perform administration. minimise the likelihood of errors or omissions in administration. minimise the time it takes to retrieve required documentation e.g. a previous sale; vehicle inspection checklist etc. minimise the time it takes to determine the current status of the business e.g. point of sale data, status of leads etc. minimise the likelihood of being unaware of important stuff while out of the office.       Questions regarding MAINTAINING CUSTOMER RELATIONSHIPS     How IMPORTANT is it to be able to... How SATISFIED are you with your ability to... Not Important Extremely Important Not Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 increase the number of repeat business sales. increase the likelihood of maintaining relationships with current non-buyers that may want to buy a vehicle in the future i.e. people who do not qualify to buy a car at this moment. minimise the likelihood of losing track of the status of leads during the sales cycle. minimise the number of come backs you get.       Questions regarding LEARNING AND DEVELOPMENT     How IMPORTANT is it to be able to... How SATISFIED are you with your ability to... Not Important Extremely Important Not Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 increase the relevance of training and development e.g. right training for right individuals. minimise the time it takes to do training & development. minimise the time it takes for a salesperson to become competent. minimise the likelihood of competent staff leaving.       Questions regarding COMPLYING WITH LEGISLATION     How IMPORTANT is it to be able to... How SATISFIED are you with your ability to... Not Important Extremely Important Not Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the likelihood of unknowingly breaking the law i.e. receiving insurance premiums without an IGF. minimise the time it takes to verify adherence to compliance. minimize the likelihood of fraud and theft e.g. fraudulent identification; hijacking etc.       Which of the following costs do you think is unreasonably high (Select the top 3)?   Costs to prepare cars (reconditioning cars)   Cosst to generate sales leads   Costs of training and development   Costs relating to compliance   Costs associated with administration systems (i.w. ERP, POS systems)       Last few general questions     How IMPORTANT is it to be able to... How SATISFIED are you with your ability to... Not Important Extremely Important Not Satisfied Extremely Satisfied 1 2 3 4 5 1 2 3 4 5 minimise the cost of sales. minimise the cost of operating capital. minimise the likelihood of not having sufficient space for the cars you buy. minimise the costs to generate 2nd gross income.