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Hello :
You are invited to participate in this survey. In this survey, approximately 20 people will be asked to complete a survey that asks questions about performing the duties of a Teller at Commerce Bank's Valley Forge branch. It will take approximately 5 -10 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Neil Oettel at 267-221-8390 or email the address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| * How many months have you been a Teller at Commerce Bank? | | |
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| I would refer a friend to apply for a job at Commerce Bank. |
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| I feel I have the opportunity to move up within Commerce Bank. |
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| I feel my overall compensation is directly linked to my performance. |
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| My work gives me a feeling of personal accomplishment. |
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| I feel that I go beyond what is expected to make the customer happy. |
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| I feel I have the tools and resources to do my job well. |
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| I feel my employer appreciates my contributions. |
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| I feel my manager provides me with coaching support when I need it. |
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| I feel that the variety of tasks my position requires can be overwhelming. |
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| I feel the training I received prepared me well for my position. |
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| I am satisfied with the information I receive from management regarding operational events occuring in the branch. |
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| I feel there is adequate Teller staffing for all shifts. |
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| I feel management has a demonstrative understanding of what functions a Teller performs. |
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| I feel the Mystery Shopper program is accurate and fair. |
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| I feel the Mystery Shopper program provides a valuable service which keeps me focused on serving my customers. |
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| I feel that the individuals who are Mystery Shoppers, value the service I provide. |
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| * What suggestions do you have for the improvement of the Mystery Shop program at Commerce Bank. Please be as specific as possible. | | |
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