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Interact Group 2012

Interact Group Survey 2012
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Hello

You are invited to participate in the Interact Group Workplace Survey. The purpose of this survey is to analyse Interact Group’s HR System, your experience of working with Interact Group and your engagement level within the company.

The survey will take approximately 20 minutes to complete and we strongly encourage you to be as detailed as possible when filling out the qualitative part of this survey. There will be some options that you choose that will require more detailed answers. Please respond to every question.

The survey is completely confidential and the data is analysed by Change Factory, an external consulting company. All identifying information will be removed at the reporting stage.

If you have any questions regarding confidentiality or the purpose of the survey and questions, please contact Change Factory on: [email protected] or [email protected]

Thank you
 
 
 
1. Programme
 
Secretary General, Deputy Secretary General, Personal assistant to DSG (Branch this to question 3)
 
Economic Governance Programme
 
Political Governance and Security Programme
 
Strategic Partnership and Coordination
 
Corporate Services
 
Other
 
 
 
 
Demographic Questions
 
 
2. Please choose your main location
 
North Sydney
 
Port Macquarie
 
Coff Harbour
 
Mudgee
 
Newcastle
 
Lismore
 
Orange
 
Tamworth
 
Dubbo
 
Brisbane
 
Prefer not to answer
 
Other
 

 
 
 
3. Please choose you Job Level
 
Management (Regional manager, Business manager, Business Performance manager, Chief Financial Officer, Director of Policy and Strategy, Quality Service Manager, Communication Advisor)
 
Consultant (Job Placement consultant, Occupational Therapist, Rehabilitation Consultant, Physiotherapist)
 
Administrative Assistant
 
Other
 
 
 
 
4. Years with Interact Group
 
0-6 months
 
6 months to 1 year
 
1 year – 3 years
 
3 years to 5 years
 
5 years +
 
 
 
5. Years in your current role
 
0-6 months
 
6 months to 1 year
 
1 year – 3 years
 
3 years to 5 years
 
5 years +
 
Other
 
 
 
 
Communication
 
 
 
6. Are you satisfied with the level of communication that you receive from the leadership team, in regards to the strategic direction of the company?
 
Not at all satisfied
 
Slightly satisfied
 
Moderately satisfied
 
Very satisfied
 
Extremely satisfied
 
 
7. How much value do you get or did you get out of:
Outstanding value Moderate value Occasionally there is some value No value It wastes/wasted my time N/A
Weekly meetings with my supervisor?
Weekly leadership team meetings?
Weekly regional manager meetings?
My appraisal?
My induction?
 
 
 
8. Which of the following do we need to do much better to improve your ability to do your job?
 
Weekly meetings with my supervisor?
 
Weekly leadership team meetings?
 
Weekly regional manager meetings?
 
Performance Appraisal?
 
Induction?
 
One on one meetings with my regional manager
 
Monthly review of progress against targets
 
Other
 

 
 
 
9. Which of the following could we remove with no impact on your feeling of being connected with the Interact Group as a whole?
 
Weekly meetings with my supervisor?
 
Weekly leadership team meetings?
 
Weekly regional manager meetings?
 
Appraisal?
 
Induction?
 
One on one meetings with my regional manager
 
Monthly review of progress against targets
 
Other
 

 
 
 
10. How are ideas shared and conveyed in the organisation (please choose the top 3)
 
Web-based communication (example Intranet)
 
e-mails
 
Telephone meetings
 
Interactive forum boards which allow you to post questions
 
Team meetings
 
Individual meetings with managers
 
Improvement requests
 
Other
 

 
 
 
11. Below are several communication methods in which managers can deliver information on top-level decisions. Please rank them from 1 to 7, with 1 being the most preferred communication method to 7 being the least preferred communication method.
Web-based communication (example Intranet)
e-mails
Video Conferencing
Telephone meetings
Interactive forum boards which allow you to post questions
Team meetings
Individual meetings with managers
 
 
 
12. Below are several communication methods to deliver feedback on performance and job changes. Please rank them from 1 to 7, with 1 being the most preferred method of communication to 7 being the least preferred method of communication
Web-based communication (example Intranet)
e-mails
Video conferencing
Telephone meetings
Interactive forum boards which allow you to post questions
Team meetings
Individual meetings with managers
 
 
 
13. I have easy access to managers above my own manager if I have any questions they cannot answer
 
Totally agree
 
Somewhat agree
 
Neither agree or disagree
 
Somewhat disagree
 
Totally disagree
 
 
 
Performance Feedback and Support
 
 
 
14. How would you rate the quality of feedback you receive on your performance on a weekly basis?
 
Poor
 
Fair
 
Good
 
Very good
 
Excellent
 
I don't receive feedback on a weekly basis
 
 
 
15. How would you rate the quantity of feedback you receive on a weekly basis
 
Poor
 
Fair
 
Good
 
Very good
 
Excellent
 
I don't receive feedback on a weekly basis
 
 
 
16. Do you believe consultants receive adequate support from their manager when they are unable to meet billable targets?
 
Yes
 
No
 
Not applicable to my role
 
 
 
17. Do employees get rewarded for good work or penalized for poor work
 
Rewarded for good work
 
Penalised for poor work
 
Both
 
 
 
18. Do you believe you have your manager’s support to perform your job well?
 
Yes
 
No
 
 
 
Retention
 
 
 
19. Please choose the top 3 reasons why people come to work for Interact Group
 
Interact Group’s reputation
 
Salary
 
Challenging work
 
Stepping stone to other jobs
 
Leadership
 
Other
 

 
 
 
20. Listed below are several reasons why people might leave the Interact Group. Please rank them from 1 to 5, with 1 being the most common reason why people leave the Interact Group, and 5 being the least common reason why people leave the Interact Group.

Able to get a higher salary in the same position elsewhere
High pressure to meet billable targets
Poor relationship with manager
Poor relationship with team members
Lack of role clarity
 
 
 
21. How long are you planning to stay with the company?
 
Indefinitely
 
Another maximum of 3 months
 
Between 3 months and 6 months
 
Between 6 months to a year
 
More than a year
 
Prefer not to say
 
 
 
22. Please choose the top 3 reasons that would keep you with Interact Group longer
 
More challenging work
 
Better or more feedback
 
Career growth opportunities
 
Supportive managers
 
Supportive team members
 
Role clarity
 
Higher financial rewards
 
Higher financial and non-financial rewards and recognition
 
Other
 

 
 
 
Strategy and Decision Making
 
 
 
23. Do you feel that you have a say in the major decisions that are made in the company in regards to your individual job role?
 
Yes
 
No
 
To some extent
 
 
 
24. Is the company generally loosely or tightly controlled in terms of decision making outcomes?
 
Tightly controlled
 
Loosely controlled
 
 
 
25. I understand the strategy and goals of the Interact Group
 
Yes
 
No
 
To a certain extent
 
 
 
26. I understand my role in implementing and meeting the goals and overall strategy of the Interact Group
 
Yes
 
No
 
To a certain extent
 
 
 
27. I feel that the organisation values my opinion
 
Yes
 
No
 
To a certain extent
 
 
 
Rewards and Recognition
 
 
 
28. Do you believe you are adequately rewarded financially for your contribution to the company?
 
Yes
 
No
 
To a certain extent
 
 
 
29. Do you believe you are adequately rewarded and recognised non-financially for your contribution to the company?
 
Yes
 
No
 
To a certain extent
 
 
 
30. How much focus do you perceive is put on financial outcomes vs. clinical outcomes when receiving feedback and non-financial rewards?
 
All focus is put on financial outcomes
 
Majority of focus is put on financial outcomes and some on clinical outcomes
 
An equal focus is put on financial and clinical outcomes
 
More focus is put on clinical outcomes and some on financial outcomes
 
All focus is on clinical outcomes
 
 
 
31. Do you believe that the salary you receive adequately reflects the work you do?
 
Yes
 
No
 
To a certain extent
 
 
 
Organisational Culture
 
 
 
32. Please choose three values that you believe currently reflect the company’s values
 
Accountability
 
Bureaucracy
 
Commitment
 
Continuous improvement
 
Continuous Learning
 
Cost reduction
 
Customer satisfaction
 
Excellence
 
Family
 
Flexibility
 
Hierarchy
 
Honesty
 
Humour/Fun
 
Innovation
 
Integrity
 
Long Hours
 
Outcomes for workers
 
Positive attitude
 
Productivity
 
Profit
 
Respect
 
Responsibility
 
Results orientation
 
Teamwork
 
Other
 

 
 
 
33. Please choose three values that you desire to reflect the company’s values
 
Accountability
 
Commitment
 
Continuous improvement
 
Continuous Learning
 
Customer satisfaction
 
Excellence
 
Family
 
Flexibility
 
Honesty
 
Humour/Fun
 
Innovation
 
Integrity
 
Outcomes for workers
 
Positive attitude
 
Productivity
 
Profit
 
Respect
 
Responsibility
 
Results orientation
 
Teamwork
 
Other
 

 
 
 
34. What stories do staff share within Interact Group (please choose the top 3).
 
Things going wrong
 
New business won
 
Great clinical/job placement outcomes
 
Incongruences between what the leadership team says and what actually happens
 
Stories about Nikki and/or Paul
 
Reaching budget
 
Stories about the Leadership Team
 
Not reaching budget
 
The future of the Interact Group
 
The Interact Group strategy
 
Fun had at work
 
Fun had at home or within a club
 
Other
 

 
 
 
35. What reputation is communicated amongst your customers and other stakeholders? Please choose the top 3
 
Interact is keen to help people back to work/placed into work
 
Interact is true to their word about work being a tonic
 
Interact is cost conscious
 
Interact is profit conscious
 
Interact provides high quality services
 
Interact provides a high level of outcomes
 
Other
 

 
 
 
36. Who are talked about as the heroes within the Interact Group
 
Paul Brouwers
 
Nikki Brouwers
 
Carol McGrath
 
Gina Adamwaithe
 
Dave Hughes
 
Dale Harding
 
Lisa Southwood
 
Nicole Press
 
Regional managers
 
Leadership team as a whole, including Head Officce
 
Individual consultants and admin assistants who help people back to work or place them in jobs in difficult cases
 
Individual consultants who consistently meet targets
 
Other
 

 
 
 
37. What symbolises our company to our clients?
 
Nikki
 
Our logo
 
“Work is a tonic”
 
Our offices
 
Our staff
 
Other
 

 
 
 
38. How much company rather than industry specific jargon and acronyms do we use?
 
We use mainly company specific jargon and acronyms
 
We mainly use industry jargons and acronyms
 
We use an even mix of industry and company jargon and acronyms
 
We don’t use jargon and industry acronyms much at all
 
 
 
39. You know you have “made it” in this company when:
 
You get to pick the job you want
 
You get a quick and easy audience with Nikki when you have a problem
 
You get a quick and easy audience with Paul when you have a problem
 
You do your job well and it gets recognised over the intranet
 
You do your job well and it is recognised by Nikki or Paul
 
You do your job well and its recognised by your team
 
Other
 
 
 
 
40. I know with whom to discuss any issues I have
 
I totally agree
 
I somewhat agree
 
I neither agree nor disagree
 
I somewhat disagree
 
I totally disagree
 
 
 
41. I am often surprised when a staff member who I don't expect to have a say comments on my performance or work
 
I totally agree
 
I somewhat agree
 
I neither agree nor disagree
 
I somewhat disagree
 
I totally disagree
 
 
 
42. Who makes the key decisions in the Interact Group?
 
Paul Brouwers
 
Nikki Brouwers
 
Carol McGrath
 
Gina Adamwaithe
 
Dave Hughes
 
Dale Harding
 
Lisa Southwood
 
Nicole Press
 
The leadership team
 
Business managers
 
Regional managers
 
Other
 

 
 
 
43. Who other than the decision-maker, influences those decisions the most? (Please choose the top 3)
 
Paul Brouwers
 
Nikki Brouwers
 
Carol McGrath
 
Gina Adamwaithe
 
Dave Hughes
 
Dale Harding
 
Lisa Southwood
 
Nicole Press
 
The leadership team
 
Business managers
 
Regional managers
 
Other
 

 
 
 
44. To what extent is delegation of decision making with the appropriate authority, training and availability of data on which to make a decision encouraged in Interact Group
 
Not at all
 
To some extent
 
To a large extent
 
 
 
45. If you have any other comments on your experience for working with Interact Group or suggestions for improvement, please fill in the text box below