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Hello, I am a student of Monash University.
I am currently conducting a survey on market research to gather information on Internet Service Providers. This survey is completely anonymous. It will take approximately 5-7 minutes to complete the questionnaire.
Your participation in this study is completely voluntary and responses will be strictly confidential.
Thank you very much for your time and support. |
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| Q1. Are you a current user of Internet Services? |
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| Q2. Where do you usually access the Internet from? |
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| Q3. For how long have you been a user of Internet services? |
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| Q4. About how long have you been using the services of your current Internet Service Provider? |
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| Q5. On an average, about how many hours a week do you use Internet service? |
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| Q6. Are you satisfied with your existing Internet Service Provider? |
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| Q7. Please specify the areas you are not satisfied with. | | |
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| Q8. With reference to your Internet Service Provider, please indicate your level of satisfaction below. (1 - Very Satisfied and 6 - Very Dissatisfied)
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| Q9. Who is your current Internet Service Provider |
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Q10. In your own opinion, what do you think is the most important criteria before selecting your Internet Service Provider? (Rank them in terms of importance from 1 - 6, with 1 as the most important and 6 as the least important)
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| Flexible Price Plan |
| | | 24-hour technical support |
| | | Customer Service |
| | | High internet connection speed |
| | | Free Homepage Builder |
| | | Global Access of Email |
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Q11. How likely are you to change to another Internet Service Provider based on the following:
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Q12. What do you expect to see in the up-coming internet service packages? (You may tick more than one choice)
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| Q13. Which of the following Internet service package would you prefer? |
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| Thank you for taking the time to complete this questionnaire. We would like to enquire the following to enhance the results of this survey. Your assistance has been very much appreciated.
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| Q15. To which age group do you belong to: |
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| Q16. Highest level of education obtained: |
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| Q17. Which of the following best describes your occupation. |
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| Q18. Gross Monthly Income level: |
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