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Hey guys, this survey relates to SPT Goal 13 (prioritizing our technology needs). Your input will be very important for gauging which technology areas are most important to our strategic direction. It will take approximately 10-15 minutes to complete.
When answering, please try to think globally and strategically. As strategic managers, your answers should reflect company-wide needs first and departmental needs second.
I appreciate your time.
Jon |
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Regarding the overall importance to the Strategic Direction of Mack Boring, please rate the following technology areas.
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Use each number (1-6) only once.
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| * Please rank, in order of importance to Mack Boring (1 - Most and 6 - Least) the following Communications technologies: |
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| Unified Messaging (central repository for all personal messages: email, voicemail, etc.) |
| | | 24x7 find/follow call-routing |
| | | Upgraded Video-conferencing (business-class audio and video quality, improved reliability) |
| | | Fax-serving (elctronic fax storage and personal routing) |
| | | Mobile Wireless Email devices (Windows Mobile SmartPhone, Blackberry, Palm, et al.) |
| | | New Phone System (VoIP, lower total cost of ownership, to include branches) |
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Use each number (1-8) only once.
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| * Please rank, in order of importance to Mack Boring (1 - Most and 8 - Least) the following ERP (Prelude) technologies: |
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| Offline CRM abilities |
| | | Order Processing in Service Trucks |
| | | Radio Frequency (Barcoding/Handheld Scanning) in Warehouse |
| | | Imaging system (spec changes, assembly instructions, A/P document matching, product brochures, credit apps, etc.) |
| | | Dashboard (Business Management Tool) |
| | | Budget Processing System (direct into Prelude) |
| | | Customer-specific forecasting |
| | | Zip-code defined Sales Reporting |
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Use each number (1-10) only once.
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| * Please rank, in order of importance to Mack Boring (1 - Most and 10 - Least), the following Web projects/technologies: |
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| Intranet (internal-only site for posting company information) |
| | | Online Electronic Parts Catalog |
| | | Re-design of Dealer Advantage Network (DAN) |
| | | Creation of DAN site for industrial dealers |
| | | Unified web-presence; common design/branding across all customer-facing sites |
| | | E-commerce for GPP |
| | | Improved GPP search engine placement |
| | | Work-in-Process (WIP) status for service jobs |
| | | Warranty status/availability |
| | | Webcasts for online training, seminars, and presentations |
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| * In order to adequately support our production and service needs in the future, we need to reassess our machining capabilities within the next 6-12 months and make changes where necessary. Regarding this statement, I: |
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| * In order to remain competitive, we need to upgrade our engine testing equipment (electronic testing, diagnostic, and data-loggers). Regarding this statement, I: |
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| This question has to do with resource allocation. Assume that you have 100 units of available resource that you must distribute among several technology areas. (You may also think of it like a %). Please keep your prior answers in mind.
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| * If I were the IT Director, I would distribute my 100 resource units the following way (must total 100): |
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| | Values must add up to 100 |
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| * The primary responsibility of the Mack Boring IT Department is to: |
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| * The following statement best describes my views of IT's impact on business. |
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