1. Surveys
  2. 2004
  3. November
  4. I
  5. IT Offshore - Development

IT Offshore - Development

 
 
Dear Customer:



As the Supplier Relationship Manager of the [Named Supplier]. I want to thank you for giving us the opportunity to serve you by benchmarking service and pricing for all preferred suppliers competing in IT Offshore commodity space. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.



Sincerely,

Kimberly R. Smokey

PSP Supplier Relationship Manager
 
 
1. How satisfied are you with the IT Maintenance service you have received regarding the following items?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Not Applicable
* Overall quality
* Competitive Pricing
* Timeliness
* Customer Service
* Effective contribution to process innovation
* Issue Resolution
 
 
 
* 2. Is the supplier operating within the budgeted amount for the project?

 
Exceeds by 1% to 3% of the contractual amount
 
Exceeds by greater than 3% of the contractual amount.
 
Meets contractual amount.
 
Below by 1% to 3% of the contractual amount.
 
Below by greater than 3% of the contractual amount.
 
 
3. Delivered codes with the percent of defects per thousand lines of code (KLOC) being:
Yes No Not Applicable
Delivered code with less than 2% of defects per 1000 lines of code.
Delivered code with 2% of defects per 1000 lines of code.
Delivered code with greater than 2% of defects per 1000 lines of code.
Delivered code with 0% of defects per 1000 lines of code.
 
 
4. During UAT testing the number of defects discovered and reported for resolution, were in the following ranges?
Yes No Not Applicable
Based on the number of test scripts processed, 0% defects/issues were discovered and reported to the supplier.
Based on the number of test scripts processed, 1% to 2% of defects/issues were discovered and reported to the supplier.
Based on the number of test scripts processed, greater than 2% of defects/issues were discovered and reported to the supplier.
 
 
* 5. If you contacted this Supplier's customer service representatives, were all problems resolved to your complete satisfaction?
Response/Resolution Timeframes
 
Yes, by the company or its representatives within contractual timeframes.
 
Yes, by the company or its representatives but not within contractual timeframes.
 
Yes, by me or someone outside the company.
 
No, the problem was not resolved
 
No problems/No contact with customer service
 
 
6. Were the following JPMChase processors were either met or exceeded by the Supplier?
Completely Agree Somewhat Agree Neutral Somewhat Disagree Completely Disagree Not Applicable
100% of the "Onboarding Policy" for on site resource drug testing and fingerprinting was followed.
Supplier provided 100% of the Monthly Vendor Activity Reports on-time and with quality data.
Supplier provided 100% of the contractually required LOB status reports on-time and with quality data.
Supplier ensured that JPMC Strategic Sourcing personnel were advised/included in 100% of all pipeline projects that were eventually sourced.
Supplier submitted 100% of all invoicing on-time.
Supplier submitted 96% to 99% of all invoicing on-time.
Supplier submitted 95% or less of all invoicing on-time.
Supplier submitted 100% of all invoicing without error.
Supplier submitted 96% to 99% of all invoicing without error.
Supplier submitted 95% or less of all invoicing without error.
 
 
7. How satisfied are you with the written innovative contribution provided by the supplier in the following categories
Yes No Not Applicable
* Number of submitted alternatives was between 0.
* Number of submitted alternatives was between 1 - 5.
* Number of submitted alternatives was greater than 5.
* Overall quality of all submitted alternatives was high.
* The submitted innovations were relevant and timely.
* Cost savings of implemented solutions was between 1% and 5% of the budgeted value.
* Cost savings of implemented solutions was between 5% and 10% of the budgeted value.
* Cost savings of implemented solutions was greater than 10% of the budgeted value.
 
 
8. How likely are you to:
Very Unlikely Unlikely Neutral Very Likely Extremely Likely Not Applicable
* Purchase products/services from this supplier in the future?
* Recommend this product/service to others?
* Purchase other products/services from this supplier?
 
 
 
9. If you have additional comments about your experience with this supplier or the products/services they delivered, that have not been addressed in the survey, please enter them below.
   
 
Please contact [email protected] or click here if you have any questions regarding this survey.