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  1. Surveys
  2. 2005
  3. June
  4. I
  5. IT Support survey
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Hello:

You are invited to participate in the RapidFire IT Support survey. In this survey, approximately 30 people will be asked to complete a survey that asks questions about their level of satisfaction with our services. These people will come from various organisations, not just your own. It will take approximately 5 minutes to complete the questionnaire.


Your participation in this study is completely voluntary. It is very important for us to learn your opinions.


Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. If you have questions at any time about the survey or the procedures, you may contact Scott Hunter on 07 3376 0378 or by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* Please enter your Company name
   
* Please enter your Name and Position within the company
   
* Please enter your email address
   
 
 

Yes No
* Are you aware of all the services that RapidFire provides your company?
* Do you require more information?
 
 
 
Of the services RapidFire currently offer, which of the following could be improved apon?
 
24 Hour Support Services
 
Network & Server Maintenance
 
Network Security Management
 
Desktop PC Maintenance
 
Other
 
 
 
 
Do the RapidFire staff conduct themselves in a courteous and professional manner? (Yes / No)
   
If No, please feel free to comment
   
 
 

Do you feel the knowledge of the RapidFire staff is of a high standard?
 
Very high
 
High
 
Average
 
Below average
 
 

How would you rate our ability to prioritise jobs on your site?
 
Very Good
 
Good
 
Average
 
Poor
 
 

Are your IT requirements dealt with in a timely manner?
 
All of the time
 
Most of the time
 
Some of the time
 
Never
 
 
 
Are there any outstanding issues that you feel require our immediate attention?
   
 
 
 
Any additional questions or comments?
   
 
Please contact [email protected] if you have any questions regarding this survey.
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