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| Was the food served hot and fresh? |
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| Is the menu easy to read and navigate? |
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| Does the menu supply a large variety of items available? |
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| How is the quality of food served? |
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| Were the portion sizes filling? |
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| Are the portion sizes competitive with the prices? |
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| Was the food order correct and complete? |
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| Was the food order prompt and timely? |
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| Was the employee patient while taking my order? |
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| Were you seated in a timely manner? |
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| Were sauces, utencils, napkins, etc. readily available? |
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| Did the employee's speak clearly? |
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| Were the employees friendly and courteous? |
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| How was the overall service? |
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| Did you get a fair value for the price paid? |
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| Was an assortment of beverages available? |
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| Are the prices competitive? |
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| Is the atmosphere pleasant and inviting? |
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| Was the shopping experiance enjoyable? |
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| Were you rushed during any part of your visit? |
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| Was there a management figure present or available? |
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| Are you satisfied with your shopping experience? |
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| Were you able to quickly find a parking space? |
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| Were there adequate signs to alert you about sales items and specials? |
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| Did the cashier offer a "thank you" or other verbal greeting? |
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| Were all visible employees in proper uniform, including name tags? |
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| Were all visible employees neat, clean and well groomed? |
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| Were you given a greeting as you entered the store? |
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| Were the floors clean and presentable? |
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| Did the employees make eye contact with you? |
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| Does the store have clean, attractive and convenient public areas (restroom, waiting lounge)? |
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| Do the employees have the knowledge to answer the customers questions? |
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| Does the behavior of the employees instill confidence in customers? |
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| Do employees give prompt service to the customer? |
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| Does the store give customers individual attention? |
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| Does the store willingly handle returns, exchanges and refunds? |
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