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Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
I would like my responses to be shared with the associate.
 
 

Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
I was satisfied with how you were able to answer my question or issue.
 
 

Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
The answers I received about the questions I asked were clear.
 
 

Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
I think the time I waited for the first response from the ITAP associate was acceptable.
 
 

Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
The amount of time the visit took was acceptable.
 
 

Was this the first time you contacted ITAP?
Yes No
 
 

Strongly Agree Agree Neutral Diagree Strongly Disagree N/A
I would be willing to work with ITAP again.
 
 

Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
I would be willing to recommend the ITAP to other colleagues.
 
 
 
Is there any new technology/prodcut which you might need help in the future?
   
 
 
 
Are there any areas you feel the associate could improve on?
   
 
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