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IVR.v1

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The purpose of this survey is to evaluate the need for an Interactive Voice Response (IVR) for The Collector System.

Liahona Development Solutions, Corp., is concerned about providing products and services that meet the current market place.

We thank you for taking time out of your busy schedule to answer the following questions.


Interactive Voice Response for The Collector System:



The Interactive Voice Response (IVR) System serves as a bridge between people and computer databases by connecting the telephone network with The Collector System database.


The IVR system uses pre-recorded or computer generated voice responses to provide information in response to an input from a telephone caller. The input may be given by means of touch-tone or Dual Tone Multi-Frequency (DTMF) signal, which is generated when a caller presses a key of his/her telephone set, and the sequence of messages to be played is determined dynamically according to an internal menu structure (maintained within the IVR application program) and the user input.
 
 
 
How would you best describe your familiarity with an Interactive Voice Response (IVR) like that described above?
 
I was not aware of such a product/service
 
Only generally aware
 
Have investigated or researched such products
 
Have demo'd a product like this
 
Have purchased or regularly use a product like this
 
 
 
If you are a current user, how long have you used an Interactive Voice Response (IVR) System?
 
Under 1 month
 
1-6 months
 
6 months to 1 year
 
1-2 years
 
3 years or more
 
Do not currently use
 
 
 
How often could you find a use for an Interactive Voice Response (IVR) System?
 
Once a week or more often
 
2-3 times a month
 
Once a month
 
Every 2-3 months
 
2-3 times a year
 
Once a year
 
Do not use
 
 
 
Based on the description, how interested would you be in buying an Interactive Voice Response (IVR) System if priced within your budget?
 
Not at all interested
 
Not very interested
 
Not sure
 
Somewhat interested
 
Very interested
 
 
 
What is it that you like most about an Interactive Voice Response (IVR) Sytem?
   
 
 
 
What do you like least about an Interactive Voice Response (IVR) System?
   
 
 
 
Which of the following best describes your need for this product?

 
I really need this product because nothing else can solve this problem.
 
This is a minor improvement over what I currently use.
 
Looks okay but is about the same as what I'm using now.
 
My current product would serve me better.
 
I am not at all interested in this product.
 
 
 
About what would you expect to pay for an Interactive Voice Response (IVR) System like the one described? (Nearest dollar)
   
 
 
 
If you knew that the average price of an Interactive Voice Response (IVR) was $15,000 (software only), would you expect to pay more or less to buy the described Interactive Voice Response (IVR) System?
 
(20-30%) more
 
(5-10%) more
 
No more, no less
 
(5-10%) less
 
(20-30%) less
 
Please contact [email protected] or click here if you have any questions regarding this survey.
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