1. Surveys
  2. 2006
  3. March
  4. K
  5. Keller Haus Customer Satisfaction Survey
0%
 
 
Dear Customer:



As the Director of Marketing for Keller Haus, Inc., I want to thank you for giving us the opportunity to be able to turn your visions of your home into a reality. Your feedback, whether it may be positive or negative, is very important to us. We appreciate your business and want to make sure we meet your expectations.
Please help us serve you better by taking a couple of minutes to tell us about the service that you have received, and your overall experience with Keller Haus.





Best Regards,

Erika Lenz

Director of Marketing
 
 
 
In thinking about your most recent experience with Keller Haus, was the quality of customer service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
   
 
 
 
The process for getting your concerns resolved was:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
Would you please take a few minutes to describe what happened?
   
 
 
 
Now please think about the features and benefits of the finished project itself. How satisfied are you with the results?
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
Would you please take a few minutes to describe why you are not satisfied with the product?
   
 
 
 
Are there any other comments about the service or product?
   
 
 
The Process


The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.
Strongly Agree Agree Neutral Disagree Strongly Disagree
I will call Keller Haus, Inc. for my next home improvement project
I will recommend Keller Haus, Inc. to my family & friends for their building/home improvement projects
I am satisfied with the quality of the work I received
I am satisfied with the design of the finished project
I felt the process went as smoothly as it could have
 
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Considering the total package offered by Keller Haus including customer service, the amenities, features and benefits, and cost; how satisfied are you with Keller Haus?
 
 
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



If you have any comments or concerns about this survey please Contact: -

Erika Lenz

Keller Haus,Inc.10063 Park Meadows Dr.

#63312

Lone Tree, CO, 80124

[email protected]
 
Please contact [email protected] if you have any questions regarding this survey.