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  1. Surveys
  2. 2017
  3. June
  4. K
  5. Key Account Management
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Questions marked with a * are required Exit Survey
 
Contact Information
* First Name : 
* Last Name : 
Phone : 
* Email Address : 
 
 
 

       How long have you been a customer of H&R Block?

 
Less than one year
 
One year
 
Two years
 
Three years
 
More than three years
 
 
 
Which service did you use from H&R Block?
 
Form 16 tool generator
 
Self filing
 
Online Assistance
 
In-person tax filing 
 
Help desk

 
 
How Helpful was the H&R block employees?  
Not at all HelpfulVery Helpful
1 2 3 4 5
H&R employees Helpfulness
 
 
 

      Did you get periodical information about new services/changes in services from H&R Block?

 
Yes
 
No
 
 
How likely are you to use our services again?
Not at all likelyVery likely
1 2 3 4 5
Services
 
 
How well did we understand your questions and concerns?
Not at all wellVery well
1 2 3 4 5
Understanding questions and concerns
 
 
 

        How much time did it take us to address your questions and concerns?

 
Much shorter than expected
 
Shorter than expected
 
About what I expected
 
Longer than expected
 
Much longer than expected
 
Did not receive a response
 
 
 

       Which of the following words would you use to describe our services? Select all that apply.

 
Reliable
 
Useful
 
Unique
 
Good value for money
 
Overpriced
 
Impractical
 
Ineffective
 
Unreliable

 
 

      How well do our services meet your needs?

 

Not at all wellVery well
1 2 3 4 5
Services Meet your Needs
 
 
 

       How would you rate the performance of our form 16 generating tool and online services?

 
Very high quality
 
High quality
 
Neither high nor low quality
 
Low quality
 
Very low quality
 
 
How would you rate the value for money of the service?
PoorExcellent
1 2 3 4 5
Value for money
 
 

        On a scale of 1 to 5, where 1= very dissatisfied and 5= very satisfied, Please indicate your overall satisfaction with the following,


Very DissatisfiedVery Satisfied
1  2 3 4 5 
Availability
Responsiveness
Price
Professionalism
Overall satisfaction with H&R Block
 
 

         On a scale of 1 to 5, where 1= very dissatisfied and 5= very satisfied, Please indicate your overall perception  with the following,

 

Very DissatisfiedVery Satisfied
1 2 3 4 5 
Ease of doing business with H&R Block
Ability to deliver outstanding quality,service and value
Ability to keep commitments
Ability to treat us like a long-term valued partner
 
 
 

       Do you agree H&R Block is maintaining good customer relations through its services?

 
Strongly Agree
 
Agree
 
Neither agree nor disagree
 
Disagree
 
Strongly Disagree
 
 

       Which
of the following services would you like to avail in the future?

Like to avail withinLike to avail within
1-3 months 3-6 months 6-9 months 9-12 months
U.S Tax Filing in India
Tax Deducted at source
VAT/Service Tax
HRA Calculator
Mediclaim Benefit Calculator
 
 
 
Considering your complete experience with H&R Block, how likely would you be to recommend our services to a friend or colleague?
«Very UnlikelyVery Likely»
012345678910
 
 
 

         Do you have any additional comments that you would like to share H&R Block’s senior management?