Surveys 2016 August L Langzeitqualität 2016 - USA

Langzeitqualität 2016 - USA

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Exit Survey

* Thank you for agreeing to take part in this survey about your car. This survey should only take 10 minutes to complete. Be assured that all answers you provide will be kept in strictest confidentiality.         * What is the brand of the car you primarily use?   Audi   BMW   Mercedes-Benz   other brand       * What is the year of manufacture of your  ?   before 2010   2010   2011   2012   after 2012       * How high is the milage of your  (year of manufacture ) approximately?       * How many previous owners did your (year of manufacture ) have?       * Was the car used as taxi, rental car or was it used in a driving school?   Yes   No   I don't know       * To the next question       * Does your car have leather seats?   Yes, entire leather seats   Yes, partly leather seats   No, it has no leather seats       * Have you noticed any age-related changes at the exterior or interior of your car?   Yes   No   I don't know       * Are these changes for a car of that age acceptable from your point of view?   Totally acceptable   Rather acceptable   Partly acceptable, partly not acceptable   Rather not acceptable   Not acceptable at all       * To the next question     We would like to present a few statements to you. Please indicate for each statement how much you agree or disagree. I agree completely I rather agree I agree partly and disagree partly I rather disagree I disagree completely * If a car is a few years old, signs of wear are not avoidable. * I expect less signs of wear in a premium car than in a car from a mass manufacturer. * Overall, I am satisfied with the signs of wear on my car. * Exterior signs of wear on a car do not give any indication about its quality. * Signs of wear on a car do not rise any doubts about its safety. * Compared to other cars brands with a similar age, my car shows more age-related changes.       * In the following, we woul like to ask you for your evaluation of age-related changes to specific parts or functions to your vehicle. Have you noticed creased leather seats?   Yes   No   I don't know     Have you noticed signs of excessive wear (chafed or worn-out) to the following parts? Yes No I don't know * Seats * Steering wheel * Gear shift lever * Armrest     After a while, changes in the colour of materials may appear. Have you noticed such changes in colour to the following parts? Yes No I don't know * Painted exterior parts * Chrome-plated exterior parts * Dash board * Interior door panel * Armrest * Seats     * Other parts:       * Has the seating comfort changed or declined?”   Yes   No   I don't know     Are any of the following parts of your vehicle worn or scratched? Yes No I don't know * Door handels * Trims * Side sill scuff plates (tread plates) * Loading sill of the trunk * Interior B-pillar paneling including safety-belt height adjustment * Center console * Back panels of the front seats     * Other parts:   Prior Response Not Loaded - Please Insert a Page-Break Before the Custom Logic Script     Have any of the following controls become loose or detached within the last two years? Yes No I don't know * Direction-indicator or wiper control * Buttons for the air conditioning or radio * * Switches for electric windows * Functional push-buttons in the steering wheel     * Others:     Are any of the following controls worn or scratched? Yes No I don't know * Direction-indicator or wiper control * Buttons for the air conditioning or radio * * Switches for electric windows * Functional push-buttons in the steering wheel     * Others:     Have any of the following panels become loose or detached? Yes No I don't know * Radio surround panel * Air-conditioning surround panel * Fresh air vents * Panels in the trunk * Panels in the second seat row * Door panels * Panels in the passenger entrance * Interior A-pillar paneling (left and right of the front shield) * Interior B-pillar paneling including safety-belt height adjustment * Interior C-pillar paneling (Link between roof and fender at the rear part) * Panels at the seat rail * Panels and trims at the exterior of the vehicle     * Other panels:     Are there or have there been any leaks within the last two years at the following parts so that water entered your vehicle? Yes No I don't know * Sunroof * Doors * Windows * Rear lid     * Other parts:     Have you noticed rust or corrosion on the following places within the last two years? Yes No I don't know * Exterior of the vehicle * Interior of the vehicle (e.g. seat rail)     * Other parts:       * Have you noticed any squeaks, rattles, creaking or other disturbing noises in the interior of your car?   Yes   No   I don't know     Have you noticed any of these disturbing noises? Yes No I don't know * Whistling or whining of the turbo charger * Brake squeal * Disturbing noises from the wheel bearing * Disturbing noises when opening and closing the sunroof * Disturbing noises when opening and closing the windows     * Other disturbing noises:       * Have you noticed a modified or unpleasant smell from the heating or air conditioning system   Yes   No   I don't know     Have there been any dysfunctions in the following areas of your vehicle within the last 2- 3 years? Yes No I don't know * Motor * Bodywork * Electrics (e.g. generator, starter, lighting, etc.)     * Others:     Have you noticed any dysfunctions in the vehicle electronics (e.g. navigation systems, entertainment, USB, bluetooth, control device)? Yes No I don't know * Breakdown of vehicle electronics * Vehicle electronics not compatible with other devices (e.g. smartphone) * No updates for software available (e.g. maps for navigation maps)     * Others:     You have noticed age-related changes in your vehicle. We would like to ask you to assess these changes in the following Totally acceptable Rather acceptable Partly acceptable, partly not acceptable Rather not acceptable Not acceptable at all * Chafed or worn-out steering wheel * Chafed or worn-out gear shift lever * Chafed or worn-out armrest * Colour change to painted exterior parts of the vehicle * Colour change to chrome-plated exterior parts of the vehicle * Colour change of the dash board * Colour change of the interior door panels * Colour change of the armrest * Colour change of the seats * Changed or declined seating comfort Totally acceptable Rather acceptable Partly acceptable, partly not acceptable Rather not acceptable Not acceptable at all * Worn or scratched door handels * Worn or scratched trims * Worn or scratched side sills scuff plates (tread plates) * Worn or scratched loading sill of the trunk * Worn or scratched interior B-pillar panel including safety-belt height adjustment * Worn or scratched center console * Worn or scratched back panel of the front seats * Loose or detached direction-indicator or wiper control * Loose or detached buttons for the air conditioning or radio * Loose or detached Totally acceptable Rather acceptable Partly acceptable, partly not acceptable Rather not acceptable Not acceptable at all * Loose or detached switches for electric windows * Loose or detached functional push-buttons in the steering wheel * Worn or scratched direction-indicator or wiper control * Worn or scratched buttons for the air conditioning or radio * Worn or scratched * Worn or scratched switches for electric windows * Worn or scratched functional push-buttons in the steering wheel   * Loose or detached radio surround panel * Loose or detached air-conditioning surround panel  * Loose or detached fresh air vents Totally acceptable Rather acceptable Partly acceptable, partly not acceptable Rather not acceptable Not acceptable at all * Loose or detached panels in the trunk * Loose or detached panels in the second seat row * Loose or detached door panels * Loose or detached panels of the passenger entry * Loose or detached interior A-pillar panel (left and right of the front shield) * Loose or detached interior B-pillar panel including safety-belt height adjustement  * Loose or detached interior C-pillar panel (Link between roof and fender at the rear part) * Loose or detached panel of the seat rail * Loose or detached panels or trims at the exterior of the vehicle * Leaks in the sunroof so that water enters Totally acceptable Rather acceptable Partly acceptable, partly not acceptable Rather not acceptable Not acceptable at all * Leaky doors so that water enters * Leaky windows so that water enters * Leaky rear lid so that water enters * Rust or corrosion on the exterior of the vehicle * Rust or corrosion in the interior of the vehicle (e.g. on the seat rails) * Disturbing noises (e.g. squeaks, rattles, creaking) * Whistling or whining of the turbo charger * Brake squeal * Disturbing noises from the wheel bearing * Disturbing noises when opening and closing the sunroof Totally acceptable Rather acceptable Partly acceptable, partly not acceptable Rather not acceptable Not acceptable at all * Disturbing noises when opening and closing the windows * Modified or unpleasant smell from the heating or air conditioning system * Motor dysfunctions * Bodywork dysfunctions * Dysfunctions of the electrics (e.g. generator, starter, etc.) * Breakdown of the electronics * Vehicle electronics not compatible with other devices (e.g. smartphone) * No updates for software available (e.g. maps for navigation system)       * Has your car ever had a breakdown so that you could not or you did not want to use it any longer?   Yes   No   I don't know       * Which event or effect did restrain you from using your car any longer?       * To the next question       * Have noticed any other disturbances, changes, etc. of your car within the last 2 – 3 years?       * Do you open the hood of your vehicle - at least occasionally?   Yes, often   Yes, sometimes   Never     Have you noticed any age-related changes in the engine compartement? Yes No I don't know * Rust or corrosion * Leaks * Changes in colour     * Others:       * To the next question     You have noticed age-related changes in the engine compartement. Please evaluate the changes in the following. Totally acceptable Rather acceptable Partly acceptable, partly not acceptable Rather not acceptable Not acceptable at all * Rust or corrosion * Leaks * Changes in colour       * To the next question       * Do you inspect the underbody of your vehicle - at least occasionally?   Yes, often   Yes, sometimes   Never     Have you noticed any age-related changes at the underbody? Yes No I don't know * Rust or corrosion * Leaks * Damages to the underbody (e.g. due to potholes or curbstones)     * Others:       * To the next question     You have noticed changes at the underbody. Please evaluate the changes in the following. Totally acceptable Rather acceptable Partly acceptable, partly not acceptable Rather not acceptable Not acceptable at all * Rust or corrosion * Leaks * Damages to the underbody (e.g. due to potholes or curbstones)