1. Surveys
  2. 2015
  3. October
  4. L
  5. LCC Customer Survey
0%
Exit Survey
 
 
Which campus did the service request occur?
 
VCU Medical Center
 
Monroe Park Campus
 
 
 
Are you a Student, Faculty or Administrative Staff?
 
Student
 
Faculty
 
Administrative Staff
 
 
 
How did you contact technical support?
 
In person
 
Phoning the VCU helpIT Center
 
Emailing the VCU helpIT Center
 
Landesk Service Desk
 
 
 
How easy did you find it to request help?
 
Very Easy
 
Easy
 
Not so easy
 
Very difficult
 
Other
 
 
 
 
Overall, how would you rate the process for getting your problem resolved?
 
Very Good
 
Good
 
Average
 
Poor
 
Very Poor
 
 
 
About how long did you have to wait before your issue was resolved?
 
Within two hours
 
Between 2 to 4 hours
 
Between 4 to 8 hours
 
Between 8 to 12 hours
 
More than 12 hours
 
 
 
How clear was the information provided to you by our technical service representative.
 
Very Clear
 
Above average
 
Average
 
Below Average
 
Not Clear
 
 
 
Do you think we.... (Select all that apply)?
 
Quickly identified the problem
 
Handled the query professionally
 
Help you understand the cause and how to solve the problem
 
Appear knowledgeable and competent about the subject
 
Other
 

 
 
 
What comments or suggestions can you give us that could help us to improve the quality of the technical support that we provide to you: