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  1. Surveys
  2. 2005
  3. February
  4. L
  5. Lese Hold Survey
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Hello:

You are invited to participate in our Lese On Hold survey. In this survey, people from all departments relating to Lease processing will be asked to complete a survey that asks questions about the lease hold process. It will take approximately 10 minutes minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Lynne Camp at extension 3866 or by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
1. 
Please indicate what department you work in.
 
Credit Dept.
 
Lease documentation
 
Legal Dept.
 
 
 
2. Each month how often do you stipulate conditions that have to be met before the lease can be booked?
 
0 - That's not part of my job
 
1-10
 
11-25
 
26-50
 
Over 50
 
 
3. 
Each monthh how often do you interpret a stipulation that has put the lease into a hold status
 
Never - not part of my job
 
1-10 times
 
11-25 times
 
26-50 times
 
Over 50 times
 
Other
 
 
 
 
4. How often do you stipulate a customer needs to bring all deliquency current in one months time?
 
Never - it's not part of my job
 
Zero applications
 
1-10 applications
 
10-11 applications
 
12-25 applications
 
Over 25 applications a month.
 
 
 
5. In a one month period, how many leases are in a hold status due to non-standrad documentation?
 
I do not review the lease for this condition.
 
0 leases
 
1-10 leases
 
11-25 leases
 
26-50 leases
 
Over 50 leases
 
 
 
6. If the lease has non-standard documentation during one months time, how many are sent to the Legal Department?
 
My job does not entail sending a lease to the Legal Dept.
 
Zero leases
 
1-10 leases
 
11-25 leases
 
50-100 leases
 
Over 100
 
 
 
7. Please answer only if you work in the Legal Dept.
What is the average length of time it takes to review a lease with non-standrad documentation:
 
1-2 hours
 
2-4 hours
 
4-6 hours
 
One day
 
Over two days
 
 
 
8. What is the average length of time it takes to address and resolve any outstanding items?
 
None - I don't have a lease end work queue.
 
1-2 days
 
3-4 days
 
5-6 days
 
7 or more days
 
 
 
9. How often is the lease on "Hold" due to not having IKON's signature?

 
I do not evaluate the lease for this criteria
 
1-5 times a month
 
6-10 times a month
 
11-25 times a month
 
Over 25 times a month
 
 
 
10. In one month's time how often do you use Reason # 4 Code "Lease Agreement / addendum missing or incomplete?"

 
I do not evaluate the lease for this criteria
 
1-5 times a month
 
6-10 times a month
 
11-25 times a month
 
Over 25 times a month
 
 
 
11. In one month's time how often do you use Reason #44 Code "Documentation Unacceptable"

 
I do not evaluate the lease for this criteria
 
1-5 times a month
 
6-10 times a month
 
11-25 times a month
 
Over 25 times a month
 
Please contact [email protected] if you have any questions regarding this survey.
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