Surveys 2016 October L Locus: Technical Support Evaluation Survey Templat

Locus: Technical Support Evaluation Survey Templat

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Exit Survey

Thank you for taking the time to complete our Customer Support Satisfaction Survey. We appreciate your honest feedback. Please answer all of the following questions and click on the "Submit Survey" button when you are done.     How satisfied are you with the OVERALL quality of service you received?   Very satisfied      Somewhat satisfied      Dissatisfied      Very dissatisfied      N/A       Do you consider the problem resolved?   Yes   No       Was your question or issue resolved the first time you contacted technical support?   Yes   No       How satisfied are you with this particular phone support experience?       Did you attempt to use our online support web site before making this call?   Yes   No       If yes, how satisfied were you overall with this online support experience?       How satisfied are you with our technical support in general?       We sincerely appreciate any comments or suggestions you have. This will help us improve our service in the future.     Thank you for taking the time to complete our Customer Support Satisfaction Survey. We appreciate your honest feedback. Please answer all of the following questions and click on the "Submit Survey" button when you are done.     How satisfied are you with the OVERALL quality of service you received?   Very satisfied      Somewhat satisfied      Dissatisfied      Very dissatisfied      N/A       Do you consider the problem resolved?   Yes   No       Was your question or issue resolved the first time you contacted technical support?   Yes   No       How satisfied are you with this particular phone support experience?       Did you attempt to use our online support web site before making this call?   Yes   No       If yes, how satisfied were you overall with this online support experience?       How satisfied are you with our technical support in general?       We sincerely appreciate any comments or suggestions you have. This will help us improve our service in the future.       Which of the following best describes the department you work in?   Customer Service   Finance/Accounting   MIS   Sales/Marketing   Corporate Marketing   Human Resources       Strongly Agree    Agree    Neutral    Disagree    Strongly Disagree    If I do a good job I will be rewarded I get what I need to do my job well The conditions I work in are good I feel stress in my job I am interested in my job Management makes wise decisions I am proud to work for this company       Which of the following best describes your position here?   Clerical   Technician   Managerial   Accounting   Project Manager   Other       Weekly or more   Often Monthly   Quarterly    Less than quarterly   Never   Personal Performance Departmental Performance Company Performance Career Goals       How long have you worked at (company)?   Less than 6 months   6 months - 1 year   1-3 years   3-5 years   More than 5 years       Strongly Disagree Somewhat Disagree Neither agree or disagree Somewhat Agree Strongly Agree The company tries to create an exciting work environment. I receive enough opportunity to interact with other employees on a formal level. I receive enough opportunity to interact with other employees on an informal level. I feel a sense of completion with my job. I have enough freedom in my position to take independent action when needed. I have enough freedom in my position to do what is right for the customer.       Overall how satisfied are you with your position at this company?   Very dissatisfied   Somewhat dissatisfied   Not satisfied or dissatisfied   Somewhat Satisfied   Very satisfied       Do you feel that employees are recognized as individuals?   Always   Usually   Sometimes   Rarely   Never   Not sure       How motivated are you to see the company succeed?   Very motivated   Somewhat motivated   Not very motivated   Not at all motivated   Not sure       The company clearly communicates its goals and strategies to me.   Strongly disagree   Somewhat disagree   Don't agree or disagree   Somewhat agree   Strongly agree       How flexible is the company with respect to your family responsibilities?   Very inflexible   Somewhat inflexible   Neither   Somewhat flexible   Very flexible       Do you take part in your company's flextime program?   Yes   No       Would you refer a friend to apply for a job at this company?   Definitely   Probably   Not sure   Probably not   Definitely not       Have you ever observed or experienced any of the following forms of discrimination or harassment at this company?   Racial discrimination   Sexual harassment   Age discrimination   Gender discrimination   Sexual orientation discrimination   No, none of the above have been observed or experienced       The company clearly communicates its goals and strategies to me?   Strongly disagree   Somewhat disagree   Neither agree nor disagree   Somewhat agree   Strongly agree       Which of the following describes the variety of tasks required by your position?   Too many   Enough   Not enough       I have a clear path for career advancement.   Strongly disagree   Somewhat disagree   Neither agree nor disagree   Somewhat agree   Strongly agree       My job requirements are clear.   Strongly disagree   Somewhat disagree   Neither agree nor disagree   Somewhat agree   Strongly agree     How would you rate your manager in each of the following areas? Please assign a rating on a scale from 1 to 5, where 1 represents "Poor" and 5 represents "Excellent". Poor    Average    Good    Very good    Excellent    Communication Planning and organizing Directing and coordinating Job/Technical knowledge Interpersonal relationship