Locus: Technical Support Evaluation Survey Templat

Thank you for taking the time to complete our Customer Support Satisfaction Survey. We appreciate your honest feedback. Please answer all of the following questions and click on the "Submit Survey" button when you are done.

How satisfied are you with the OVERALL quality of service you received?

Very satisfied

Somewhat satisfied

Dissatisfied

Very dissatisfied

N/A

Do you consider the problem resolved?

Yes

No

Was your question or issue resolved the first time you contacted technical support?

Yes

No

How satisfied are you with this particular phone support experience?

Did you attempt to use our online support web site before making this call?

Yes

No

If yes, how satisfied were you overall with this online support experience?

How satisfied are you with our technical support in general?

We sincerely appreciate any comments or suggestions you have. This will help us improve our service in the future.

We are interested in how you believe you perform on the job. Please answer the following questions. Thank you, we appreciate your feedback.

I'm productive with the time spent working on the tasks assigned to me.

Almost all of the time

Most of the time

Half of the time

1/4th of the time

less than 1/4th of the time

I meet the target qoutas and goals.

Overall productivity in getting the job done is:

I go beyond what is expected of me to make customers happy.

Yes, I always do so

Yes, occasionally

I work as much as is expected of me

I work less than what is expected of me

I respond quickly and courteously to fulfill customers' needs.

The overall quality of service that I provide is:

What is it that helps you to be productive and provide quality service?

What would help you to be more productive and provide higher quality service?