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  1. Surveys
  2. 2005
  3. March
  4. L
  5. Loyalty Survey
 
How likely is it that you will recommed Janitorial Product Supplier to a friend or colleague
Very Unlikely
1
2
3
4 		Maybe
5
6
7
8
9 		Very Likely
10
 
 
 
 
Comments and suggestions about Janitorial Product Supplier
   
 
 
 
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree N/A
service representatives are well trained. COMPANY
service representatives are well supervised. COMPANY
service representatives adhere to professional standards of conduct. COMPANY
service representatives act in my best interest. COMPANY
Overall, I am satisfied with the service representatives. COMPANY
 
 
 
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree N/A
The account manager is knowledgeable and professional. COMPANY
I feel like I have a good personal relationship with the account manager. COMPANY
The account manager is making a positive contribution to my business. COMPANY
The account manager responds to my inquiries in a timely manner. COMPANY
Overall, I am very satisfied with the account manager. COMPANY
 
 
 
What would be the primary reason for being very satisfied with [COMPANY] service representatives?
   
 
 
 
What would be the primary reason for being very satisfied with [COMPANY] account manager?
   
 
 
 
Compared to how you felt about [COMPANY] before this project, what would you say is the likelihood of completing another project with [COMPANY] now?
 
Better, based on performance
 
About the same
 
Worse, based on performance
 
Not sure
 
 
 
Thank you for completing our survey. If you have any other comments for [COMPANY] please enter them below.
   
 
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