Survey Investigating the Relationship Between Customer Satisfaction and Credit Card Loyalty Survey

The information you provide will only be used for this study

* 1. What is your gender

male

female

* 2. Your Age is:

* 3. What is your level of education

Manual/technical qualification

A level

Higher education below degree

University Bachelors degree

University Masters degree or higher

* 4. Your annual income is:

5. How manu credit cards do you possess?

6. How many credit cards do you use more often?

7. Approximately, how much of your monthly expenditure is carried out using a credit card?

8. How long have you been the owner of the credit card you most often use?

9. Do you intend to switch your main credit card provider?

10. Would a high interest rate charged constitute a valid reason for you to change credit card provider?

11.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Would high annual fees constitute a valid reason for you to change credit card provider?

12.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Would an advice of a friend/family constitute a valid reason for you to change credit card provider?

13. You will recomend your credit card providers to your family and friends

14. Comments and suggestions about credit cards