Loyalty Survey | QuestionPro

How likely is it that you will recommed to a friend or colleague

Product/Service Description

Very Unlikely
1

2

3

4

Maybe
5

6

7

8

9

Very Likely
10

Comments and suggestions about [Product/Service Description]

Have you returned to [DEALERSHIP] for any type of service on your [VEHICLE] during the past 12 months?

Yes

No

Not sure

For your most recent visit at [DEALERSHIP], what type of service did you have done? (Mark all that apply)

Routine maintenance (oil change, lube, tire rotation, etc.)

Body shop repairs you or your insurance company paid for

Service repairs you paid for

Warranty-covered repairs

Other

Overall, how satisfied are you with this service experience?

The following is a list of product and service items. How satisfied are you with on each item?

Compared to other [PRODUCT CATEGORY] that are available, would you say that [PRODUCT] is:

What is your marital status?

Just approximately, which income category best describes your total annual household income?

under $25,000

$25,000 - $34,999

$35,000 - $49,999

$50,000 - $74,999

$75,000 - $99,999

$100,000 - $119,999

over $120,000

Gender

Male

Female

Where do you live?

North Western United States

South Western United States

Mid Western United States

New England United States

Southern United States

South Eastern United States

Other