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Hi, we are currently conducting a research project for our marketing research course at U of T. It would be greatly appreciated if you would take the time to fill out the following survey. Thank you.
 
 

What is your age?
18 19 20 21 22 23
 
 

What is your gender?
Male Female
 
 

What is your weekly disposable income for eating out?
$0-$24.99 $25-$49.99 $50 - $99.99 $100 - $149.99 $150 - $249.99 Over $250
 
 
 
How many times do you eat out during the week?
   
 
 

How often do you go to fast food restaurants?
Once a week or more Two or three times a month Once a month Less than once a month
 
 
 
What is your favourite fast food restaurant?
   
 
 
 
What types of food would you like the most in fast food restaurants which are not currently offered?
   
 
 
 
Beef burgers
   
Chicken burgers
   
Fish burgers
   
Chicken strips/nuggets
   
Fries
   
Salads
   
Subs
   
Fried Chicken
   
Tacos
   
Pizza
   
Sandwiches/Wraps
   
 
 

Do you usually _____ at your favourite fast food restaurant?
Eat In Drive-thru Take out
 
 
 
What is your primary reason for eating at a fast food restaurant as opposed to a sit-down restaurant?
   
 
 
 
Quick service
   
Quality of food
   
Courteous service
   
Price
   
In-restaurant atmosphere
   
Menu variety
   
Reputation
   
Cleanliness
   
Location
   
 
 

What price range do you usually spend per meal at a fast food restaurant(before taxes)?
 
$1.00 - $1.99
 
$2.00 - $2.99
 
$3.00 - $3.99
 
$4.00 - $4.99
 
$5.00 - $5.99
 
$6.00 - $6.99
 
>$7.00
 
 

What price range would you prefer to spend per meal at a fast food restaurant(before taxes)?
 
$1.00 - $1.99
 
$2.00 - $2.99
 
$3.00 - $3.99
 
$4.00 - $4.99
 
$5.00 - $5.99
 
$6.00 - $6.99
 
>$7.00
 
 

When eating at a fast food restaurant, do you usually? (check all that apply):
 
Purchase combos
 
Upsize your fries
 
Upsize your drink
 
Substitute something else for fries in a combo (eg. baked potato)

 
 

If you had a coupon, would you be more likely to visit a fast food restaurant?
Yes No
 
 

Please indicate how often you have used a coupon during purchases in the past month
 
Once
 
2-5 times
 
6-10 times
 
More than 10 times
 
None
 
 

You prefer to go to a fast food restaurant whose atmosphere is (please select one):
 
Trendy
 
Exclusive
 
Upscale
 
Classy
 
Fun
 
Kid friendly
 
 
 
Mcdonalds
   
Burger King
   
WendyÂ’s
   
KFC
   
HarveyÂ’s
   
Taco Bell
   
Subway
   
 
 

Do you follow a special diet plan? (check all which apply)
 
None
 
Low Fat
 
Low Sodium
 
Low Cholesterol
 
Vegetarian
 
Vegan
 
Low Calorie
 
Hi Fibre
 
Dairy Free
 
Kosher
 
Halal
 
Diabetic
 
Other
 

 
 
The following pages list several service attributes, please tell me how important that item is to you in a fast food restaurant?
Not at all Important Not Very Important Neutral Very Important Extremely Important Don't Know
The food is served hot and fresh
The menu has a good variety of items
The quality of food is excellent
The food is tasty and flavorful
 
 
Not at all Important Not Very Important Neutral Very Important Extremely Important Don't Know
My food order was correct and complete
Employees are patient when taking my order
I was served promptly
Availability of sauces, utensils, napkins, etc. was good
The menu board was easy to read
The drive-thru sound system was clear
Employees speak clearly
Employees are friendly and courteous
Employees are well dressed in uniforms
Restaurant's counters, tables and floors are clean
The washrooms are clean and no odors
The services are excellent
 
 

What do you think is the reasonable amount of time, between you making the purchase and receiving your orders?
1 minute 2 minute 3 minute 5 minute 10minute
 

What do you think is the unacceptable amount of time, between you making the purchase and receiving your order?
1 minute 2 minute 3 minute 5 minute 10 minute
 
 

How many times have you visited a fast food restaurant from 10 pm to 5 am in the past month
Never 1 times 2-5 times 6-10 times more than 10 times
 

If yes, which day(s) would you most likely visit a fast food restaurant from 10 pm to 5 am?
 
Monday
 
Tuesday
 
Wednesday
 
Thursday
 
Friday
 
Saturday
 
Sunday

 
 

If you had an unpleasant experience in a fast food restaurant in the past, would you return to the same fast food restaurant?
YES NO
 

If you had an unpleasant experience in a fast food restaurant in the past, would you return to the same fast food restaurant chain?
YES NO
 
 
 
What is the worst fast food experience you have had in the past?
   
 
 

Do you prefer a fast food restaurant which has a self serve soda machine over one which does not have one?
YES NO
 
 

In your opinion, do you believe promotional contests have increased your purchases at particular restaurant? (eg Roll up the Rim to Win, McDonaldÂ’s Monopoly games)
Never heard of it Strongly disagree Disagree Neutral Agree Strongly agree
 
 

In your opinion, do you believe promotional discounts have increased your purchases at particular restaurant? (eg Toonie Tuesday, McDonaldÂ’s value meal)
Never heard of it Strongly disagree Disagree Neutral Agree Strongly agree
 
Please contact [email protected] if you have any questions regarding this survey.
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