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Dear customer:
Welcome to Medcon's Customer Satisfaction survey. The survey consists of 24 questions and takes about 8 to 10 minutes.
Your participation in this survey is voluntary and your responses are strictly confidential. You can skip questions or withdraw from the survey at any point. Medcon will use the compiled results to enhance customer satisfaction.
If you have questions at any time about the survey or the procedures, please contact Esther Amir at (973) 884-0202 ext. 157 or at [email protected].
Thank you very much for your time and support. To start the survey now, click the Continue button below.
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TCS Symphony Installation: This Section Has Three Questions
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| Was Medcon's TCS Symphony installed on schedule and with the expected functionality? |
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| On a scale of 1 to 5, how would you measure the installation experience? |
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Product Training: This Section Has Three Questions
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| On a scale of 1 to 5, how relevant was the material taught at the training session? |
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| On a scale of 1 to 5, how would you rate the overall training experience? |
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Customer Service: This Section Has Eight Questions
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| On the average, how often do you contact a Medcon customer support engineer? |
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| How long did it take before you spoke with a professional support engineer (not an answering service)? |
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| How long did it take to resolve your problem? |
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| On a scale of 1 to 5, was the support engineer knowledgeable and competent? |
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| On a scale of 1 to 5, was the Medcon support engineer courteous? |
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| How many times did you have to contact customer service before your problem was resolved? |
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| On a scale of 1 to 5, how would you rate your customer service experience? |
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| Do you have any comments regarding Medcon's customer service? | | |
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System Functionality: This Section Has Four Questions
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| On a scale of 1 to 5, how do you rate the overall performance of Medcon's TCS Symphony? |
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| On a scale of 1 to 5, has TCS Symphony met your expectations? |
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| What functionality did you expect to receive with TCS Symphony, but did not receive? | | |
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| What functionality would you like to see added to TCS Symphony? | | |
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General Section: This Section Has Four Questions
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| Would you recommend Medcon's TCS Symphony to other hospitals? |
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You may choose more than one selection.
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| What sources do you access to get product or company information/news? |
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| Would you like to receive an electronic newsletter from Medcon? |
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