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Macedonian IT Industry Barometer (MITIB 2011)


- Questionnaire -

 
 
1 Introduction
 
 


The IT Industry Barometer is a survey conducted for MASIT. Its goal is to gather representative and reliable data about the Macedonian IT sector. The basis of IT Barometer is the questionnaire presented on the following pages. It is divided into five main parts:

• General Information
• Statistics
• Human Resources
• Forecast
• Current Subjects, Remarks

You will be able to answer the survey anonymously, or if you chose so, provide your company name and contact information. If you do, that information will be used only by GOPA to send you back your answers. MASIT will receive only the summarized results. No MASIT representative or company will have access to individual answers.

The questions marked with (*) are compulsory.

We appreciate the participation of all companies, so the results can be representative for the sector.

 
 
 
2 General Information
 
2.1 Anonymity

* Do you want to provide your company name and contact information?

 
Yes, I will provide company name and contact information
 
No, I want to answer the questionnaire anonymously
 
 
 
Company name
   
Homepage
   
Person name
   
Position
   
Direct e-mail
   
 
 
 
* 2.3 Shareholders

Which is the shareholder structure of the company?

 
> 50% Macedonian ownership
 
50% Macedonian ownership
 
< 50% Macedonian ownership
 
Branch of a foreign company
(If your company works exclusively for the foreign parent company or for other companies belonging to the group)

 
 
2.4 Product/Services

What type of Products and/or Services your company provides?

Information
Technology
Tele-
communications
N/A
* Software products
* Software services
* Hardware products
* Services for hardware products
 
 
 
* 2.5 Association Membership

Which Chamber of Commerce / Association is your company member?

 
Not member of any association/chamber
 
MASIT
 
Other. Please, specify:
 

 
 
 
* 2.6 International Clients in Macedonia

Does your company work for international clients in Macedonia?

 
Yes
 
No
 
 
 
3 Statistics
 
 
 
2008
   (x 1000 MKD)
2009
   (x 1000 MKD)
2010
   (x 1000 MKD)
 
 
 
2008
   (x 1000 MKD)
2009
   (x 1000 MKD)
2010
   (x 1000 MKD)
 
 
3.3 Export Destinations

What is the percentage of your company’s turnover by country/region?
(Please indicate as a percentage of your company’s total turnover)
(Each line must sum up to 100%)

Domestic (Macedonia) Regional non-EU (AL, BIH, HR, RKS, MNE, RS) Regional EU (BG, GR, RO, SLO) German speaking countries (Germany, Austria, Switzerland) United Kingdom Other Western European countries Other Central and Eastern European countries North America (USA, Canada) East Asia Rest of the world
* 2008
* 2009
* 2010
 
 
3.4 Product/Services

What is the percentage of your company’s turnover by product/services?
Please separate domestic market from export.
(Each row must sum up to 100%)

Domestic Market
(If you only export, enter 100 in N/A)

IT
Software products
IT
Software services
IT
Hardware products
IT
Services for hardware products
Telecom
Software products
Telecom
Software services
Telecom
Hardware products
Telecom
Services for hardware products
Others (ICT related) N/A
* 2008
* 2009
* 2010
 
 
Export
(If you work only in the domestic market, enter 100 in N/A)

IT
Software products
IT
Software services
IT
Hardware products
IT
Services for hardware products
Telecom
Software products
Telecom
Software services
Telecom
Hardware products
Telecom
Services for hardware products
Others (ICT related) N/A
* 2008
* 2009
* 2010
 
 
3.5 Branches / Verticals

From which sectors / verticals are your clients?
(Please differentiate by domestic market and export)
Domestic
Market
Export
Aerospace
Automotive
Chemical Industry
Defence
Education
Electronics
Financial Services and Insurance
Gaming and Entertainment
Healthcare
Logistics and Transportation
Domestic
Market
Export
Manufacturing
Media and Publishing
Non-profit organizations
Public sector
Real Estate
Retail
Telecommunications
Tourism and Hospitality
Utilities
Others 1 (please specify below)
Others 2 (please specify below)
 
 
Others 1 (please specify):
   
Others 2 (please specify):
   
 
 
3.6 Horizontals

In which horizontal areas is your company active?
(Please differentiate by domestic market and export)

Domestic
Market
Export
ERP (Enterprise Resource Planning)
CRM (Customer Relationship Management)
BI (Business Intelligence)
DMS (Document Management System)
CMS (Content Management System)
HRMS (Human Resources Management System)
eCommerce
Accounting
ECM (Enterprise Content Management)
GIS (Geographic Information System)
Domestic
Market
Export
Billing System
EAI (Enterprise Application Integration)
DW (Data Warehousing)
Security
BPM (Business Process Management)
Web Application
Others 1 (please specify below)
Others 2 (please specify below)
 
 
Others 1 (please specify):
   
Others 2 (please specify):
   
 
 
3.7 Services Rates

What is the average rate per hour your company charges your clients for services (in €)?

JR
(€ / hour)
SR
(€ / hour)
Software Developers
Multimedia Programmers
Graphic Designers
Usability/Interface Specialists
Quality Assurance Engineers
Software Engineers/Architects
IT consultants
Support Specialists
Integrators
System Administrators
JR
(€ / hour)
SR
(€ / hour)
Project Managers
Management / Technical Management
Marketing / Sales
Administration
Others 1 (please specify below)
Others 2 (please specify below)
 
 
Others 1 (please specify):
   
Others 2 (please specify):
   
 
 
 
4 Human Resources
 
 
4.1 Employees/Category

What is the number of your staff, classified by the following categories?
(Please consider employees as well as free-lancers that frequently work with the company)

2008 2009 2010
Software Developers
Multimedia Programmers
Graphic Designers
Usability/Interface Specialists
Quality Assurance Engineers
Software Engineers/Architects
IT consultants
Support Specialists
Integrators
System Administrators
2008 2009 2010
Project Managers
Management / Technical Management
Marketing / Sales
Administration
Others

Total
 
 
4.2 Salaries/Category

What are the average monthly gross salaries in MKD for the following positions?

2008 2009 2010
Software Developers JR
Software Developers SR
Multimedia Programmers JR
Multimedia Programmers SR
Graphic Designers JR
Graphic Designers SR
Quality Assurance Engineers JR
Quality Assurance Engineers SR
Usability/Interface Specialists JR
Usability/Interface Specialists SR
2008 2009 2010
Software Engineers/Architects JR
Software Engineers/Architects SR
IT consultants JR
IT consultants SR
Support Specialists JR
Support Specialists SR
Integrators JR
Integrators SR
System Administrators
Project Managers
Management / Technical Management
Marketing / Sales
Administration
 
 
 
2008
   
2009
   
2010
   
 
 
4.4 Open Positions/Replacement

How many open positions on average did your company have in 2010?
How much time it takes to employ a professional in the respective categories? Please give the answers in number of weeks.

Open Positions
(quantity)
Replacement Time
(weeks)
Software Developers
Multimedia Programmers
Graphic Designers
Usability/Interface Specialists
Quality Assurance Engineers
Software Engineers/Architects
IT consultants
Support Specialists
Integrators
System Administrators
Open Positions
(quantity)
Replacement Time
(weeks)
Project Managers
Management / Technical Management
Marketing / Sales
Administration
Others

Total / average
 
 
4.5 Universities

From which of the following universities does your employees comes from?
Please separate the number of employees among Technical and non Technical staff, and Management.
Please use the number of employees of December 2010. Consider the same numbers of question 4.1.

Technical
Staff
Non Technical
Staff
Management Total
University of Cyril and Methodius
University Goce DDelcev, Stip
Faculty of ICT, SEE University
Technical Faculty, Bitola
University American College, Skopje
New York College, Skopje
FON University, Skopje
City College
Others in Macedonia 1 (please specify below)
Others in Macedonia 2 (please specify below)

Foreign university 1 (please specify below)
Foreign university 2 (please specify below)

Total
 
 
Others in Macedonia 1 (please specify):
   
Others in Macedonia 2 (please specify):

   
Foreign university 1 (please specify):
   
Foreign university 2 (please specify):
   
 
 
 
5 Forecasts
 
 
5.1 Sales

What are your company sales turnover projections for 2011?
(% of change compared with 2010)
(Please, ignore this question if your company works only for the main mother or sister companies abroad)

-25%
or
more
-10%
to
-25%
Up
to
-10%
Same
Level
(± 0%)
Up
to
+15%
+15%
to
+50%
More
than
+50%
* ...Domestic Market
* ...Export
* ...Total
 
 
5.2 Employees

Do you expect the total number of employees in your company in 2011 to:
(Please, consider full-time and part-time/free-lance employees in your calculation)

-50%
└-------
-25%
Decrease
-10%
-------┘
±0% +10%
└-------
+25%
Increase
+50%
-------┘
* Number of Staff
 
 
5.3 Salaries

Do you expect the salary level in 2011 to:
-50%
└-------
-25%
Decrease
-10%
-------┘
±0% +10%
└-------
+25%
Increase
+50%
-------┘
* IT Specialists
* Others
 
 
5.4 Impact of External Factors

Considering the current situation of your business, how do you evaluate the influence of the following factors on the development of your business?

Very
Negative
Negative Neutral Positive Very
Positive
* Global Economic situation
* National Economic situation
* HR Market
* Intensified Competition
* Tax situation
* Legal Framework
* Entry of international companies into the market
* Political situation
* Support from Government
 
 
 
6 Current Subjects, Remarks
 
 
 
* 6.1 Current issue Question

How has the change in the public procurement affected your business?

 
It has a very positive impact on my business
 
It has a positive impact on my business
 
It has no influence on my business
 
It has a negative impact on my business
 
It has a very negative impact on my business
 
 
 
Use the space below to give your comments and suggestions on subjects that you evaluate as important for your company. Consider the work being performed in the IT sector, the chamber of commerce / associations, the government, the supporters, etc. Comments, remarks, suggestions are also welcome.
   
 
If you have any question, please contact Biljana Zarkova, MASIT or Claus Traeger, GOPA.
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