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2005
March
M
Motivation
Motivation
0%
Hello:
My name is Marja Moens and I do the education International Hospitality Management in the Netherlands. I am in the third year and in that year you need to make a dissertation. My dissertation is about the motivation of employees in the hospitality business. For my investigation I use this questionnaire to get more knowledge about the motivation of employees at this moment. Therefore I kindly ask you to help me out and fill in this questionnaire for me. The questionnaire will take approximately 10 minutes.
Thank you very much for your time and support.
*
2. In which department do you work?
Housekeeping
Front Office
Restaurant
Banqueting
Kitchen
Sales and Marketing
Human Resource Management
Financial Accounting
Operational Manager
General Manager
3. What is your gender?
Male
Female
4. In which range of ages do you come?
16-20
20-30
30-45
45-55
55-65
5. Job relation at this hotel?
0-6 months
6-12 months
1-2 years
2+ years
*
7. What do you find most important when working?
Really not important
Not important
Neutral
Important
Very important
*
Performance appraisal
*
Manager/supervision
*
Recognition
*
Responsibilities
*
Guidence for job career/promotions
*
Contact with guests
*
Working conditions
*
Status
*
company policy
*
Security
*
Achievement
*
Workplace
*
Work itself
*
Relationships with colleagues
*
Other, namely ...
8. How do you grade the following subjects at your work at this moment?
Really bad
Bad
Average
Good
Very good
*
Amount of salary
*
Bonus
*
Personnel outings
*
Employee of the week/month/year
*
Christmas package
*
Performance appraisal talks
*
Manager/supervision
*
Top management of the hotel (General manager)
*
Tips
*
Recognition
Really bad
Bad
Average
Good
Very good
*
Responsibilities
*
Guidance for job career/promotions
*
Social contact/interpersonal relationships
*
Contact with guests
*
Working conditions
*
Training's
*
Company policy
*
Administration
*
Status
*
Security
*
Achievement
*
Work place
*
Work itself
*
Relationship with colleagues
*
Relationship with manager/supervision
9. What motivates you when working?
Really de-motivates
De-motivates
Not de-motivates, but not motivates either
Motivates
Really motivates
*
Performance appraisal talks
*
Manager/supervision
*
Recognition
*
Responsibilities
*
Guidance for job career/promotions
*
Contact with guests
*
Work conditions
*
Company policy
*
Status
*
Security
*
Achievements
*
Work place
*
Work itself
*
Relationships with colleagues
*
Other, namely ...
10. How do you perceive your working place?
Good
Bad
11. To determine if the working place is good, I will ask the following questions:
(M. Buckingham & C. Coffman, 1999)
Strongly disagree
Disagree
Neutral
Agree
Strongly Agree
*
Do I know what is expected of me at work?
*
Do I have the materials and equipment I need to do my work right?
*
At work, do I have the opportunity to do what I do best every day?
*
In the last 7 days, have I received recognition or praise for doing a good job?
*
Does my supervisor, or someone at work, seem to care about me as a person?
*
Is there someone at work who encourages my development?
*
At work, do my opinions seem to count?
*
Does the mission/purpose of my company make me feel my job is important?
*
Are my co-workers committed to doing quality work?
*
Do I have a best friend at work?
*
In the last 6 months, has someone at work talked to me about my progress?
*
This last year, have I had opportunities at work to learn and grow?
Please contact
[email protected]
if you have any questions regarding this survey.
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