Mystery Shoppin | QuestionPro

Gender?

Approximate Age?

Does the person appear to be shopping for a specific item?

Go directly to a section of the bookstore

Look at the displays

Ask for help from staff

Browse through the store

Does the customer ask for help? If so characterize the employee interaction

Friendly

Knowledgeable

Offer other advice

How many items did the customer buy?

What did the customer buy?

If they purchased a book what kind of book was it?

How long did the customer spend at the store?

0-15 minutes

15-3 minutes

More than 30 Minutes