Mystery Shopping Survey

Gender of Employee:

Male

Female

Age of Employee:

Gender of Customer:

Male

Female

Age of Customer:

Friendliness of Employee:

Formally greeted the customer

Positive attitude and body language

Asked if the customer needed help buying anything

Informed the customer of any sales or promotions

Other

Comfort of Customer:

The customer confronted the employee for help

The customer was intimidated to ask for help

The customer had multiple questions about certain items

Other

How helpful was the employee when satisfying the customers wants and needs?

Was helpful when finding a certain product

Checked the back for particular sizes

Helped with looking for similar products

Put items on hold so the customer would not have to hold on to them

Called another store location to find a certain product/size/color

Continue to help the customer when trying things on

Other

How many products did the customer purchase?

1-2

3-4

5-6

7 or more

Overall Customer Satisfaction:

Purchase decision was made

Customer was happy with purchase and service

Customer thanked the employee

Customer found and received everything they were looking for

Customer left with a smile on their face

Other