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  1. Surveys
  2. 2009
  3. November
  4. M
  5. Mystery Shopping Case
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Customer gender?
   
 
 
 
Was the employee courteous?
   
 
 
 
Was the employee friendly?
   
 
 
 
Was the employee helpful?
   
 
 
 
Was the employee knowledgeable?
   
 
 
 
How comfortable was the customer with the employee?
   
 
 
 
How comfortable was the customer in the environment?
   
 
 
 
How comfortable was the customer with the service provided?
   
 
 
 
How timely was the employee in delivering the service?
   
 
 
 
How satisfying was the experience?
   
 
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