MysteryCase | QuestionPro

Gender + Age

Male

Female

Under 20

20-30

30-40

40-50

Over 50

How quickly was the individual served?

What was the attitude of the employee to the consumer?

Unpleasant

Neutral

Friendly

What was the attitude of the shopper?

Unpleasant

Neutral

Friendly

Was the consumer able to find the meats / deli products without difficulty?

Yes

Somewhat

No

During the process of the consumer picking products, was there anything asked to the employee in regards to the products before selecting?

Did the Employee knowledgable of the products available to the consumer?

Yes

Somewhat

No

How much time was spent serving the individual?

1-2 minutes

3-5 minutes

over 5 minutes

Were there any problems during the service from either the consumer or the employee perspective? If so please describe.

After the products were given to the consumer, did the individual seem satisfied with the service?

Yes

No