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  1. Surveys
  2. 2005
  3. May
  4. N
  5. Negeri Sembilan Skils Developement Centre (NSSDC)
0%
 

We would appreciate if you can take time to answer this questionnaire to enable us to improve our services. Kindly return the completed questionnaire by fax (06-7587402) or mail using the attached reply envelope before 11th JUNE 2005. Please answer all statements based on your recent experience with NSSDC. Please ( / ) the selection that represent the appropriate respond for the following answer. There is no wrong or right answer.
 
 


PART I
 
 

Have you heard about Negeri Sembilan Skills and Development Centre (NSSDC) or Negeri Sembilan Industrial Laison Council (NSILC)?
Yes No
 
 
(If your answer is NO, please proceed to Part III & IV)
How did you come to know about NSSDC?
 
NSILC
 
NSSDC Marketing personnel/Training consultants
 
NSSDC/NSILC function
 
Friends
 
Neighbouring factory
 
Brochures
 
Internet
 
Other
 
 
 

Did you receive our monthly training brouchures?
Yes No
 
 

If YES, how did you receive our brochures?
Postal Fax E-mail Hand deliver Other  
 
 
 
If No, can you give us your organization ADDRESS so that we can send you our training brochures
   
or E-MAIL
   
 
 

Have you ever purchased training program from NSSDC?
Yes No
 
 

If YES, please indicate when you LAST purchased training program from NSSDC.
0-3 months ago 3-6 months ago 6-12 months ago 12-24 months ago 24+ months ago
 
 

Which of the following modes did you use to place the LAST order for training program from NSSDC?
Mail Appointment Phone Fax Other  
 
 


PART II
 
 
Please indicate how much you agree or disagree with the following statements below.
Strongly Agree Agree Neutral Disagree Strongly Disagree
The appropriateness of courses fulfills to my organization needs.
Training personnel are sufficiently knowledgeable and professional.
NSSDC provide quality training program.
Training equipments are high tech.
NSSDC training program help the industry a lot.
Communication of the packages available to my organization.
The quality of training programs are very good.
The value of training program compared with the price paid is very reasonable.
I'm very satisfied with the amount of communication between my organization and NSSDC.
NSSDC understands the needs of my organization.
NSSDC's training program is worth buying.
 
 
[Kindly ( / ) the scale between Good to Bad that represents the appropriate response for the following question.]
How do you rate the quality of NSSDC's training programs?
Good Bad
 
 
[Kindly ( / ) the scale between Likely to Unlikely that represents the appropriate response for the following question.]
For your NEXT training program purchased, how likely are you to purchase from NSSDC?
Likely Unlikely
 
 
 
What are THREE main reasons you didn't purchased training program from NSSDC?
   
 
 
[Kindly ( / ) the scale between Very Satisfied to Very Dissatisfied that represents the appropriate response for the following question.]
Consider the total package of NSSDC including customer service, training program, features and benefits and cost. How satisfied are you with the NSSDC?
Very Satisfied Very Dissatisfied
 
 
 
If you have any suggestion or comment about our training courses or programs, please do so.
   
 
 
[Kindly ( / ) the scale between Better to Worst that represents the appropriate response for the following question.]
Compared to other training provider, would you say that our training program is:
Better Worst
 
 

Would you recommend NSSDC training programs to colleagues or contacts within your industry?
Yes Not sure No
 
 
 
If NO, why not?
   
 
 


PART III
 
 
Please indicate how much you agree or disagree with the following statements below.
Strongly Agree Agree Neutral Disagree Strongly Disagree
I am very concerned about low pricing and the quality of the training program.
When I want to purchase training program for my organization, I compare the courses of different training provider to be sure I get the most suitable on my organization’s need.
When I purchase training program for my organization, I like to be sure that I am getting my money's worth.
When purchasing a training program, I always try to maximize the quality I get for the money I spend.
It is important that the training program is suitable for my organization.
If I'm buying a training program for my workers, I'm likely to buy training program from NSSDC.
 
 
[Kindly ( / ) the selection. You may ( / ) more than one answer.]
Have you heard of the following NSSDC's product:
 
Electro Static Discharge (ESD)
 
Total Organizational Performance System (TOPS)
 
Emotional Intelligence (Eq)
 
Certificate in Supervisory Skills (CiSS)
 
Certificate in Security Management (CiSM)
 
UBS Computerised System
 
Technician Development Program (TDP)
 
Computer Intergrated Manufacturing System (CIMS)
 
Industrial Process Control Technology (IPCT)
 
Plastic Injection Moulding
 
Mechatronics
 
Industrial Electronics
 
 
 
What are the training program that you would like to purchased from NSSDC in 2005-2006? Please list them below.
   
 
 


PART IV
 
 

Where is your organization located?
 
Nilai
 
Seremban
 
Taman Tuanku Jaafar
 
Senawang
 
Rembau
 
Sendayan
 
Mantin
 
Gemas
 
Bahau
 
Kuala Lumpur
 
Other
 
 
 

What is your type of ownership?
Local Multinational
 
 
 
What is your nature of business?
   
 
 
 
How many employees in your organization?
   
 
 

How much did you invest on training annually?
 
RM 10,000 and below
 
RM 10,001 – RM 20,000
 
RM 20,001 – RM 40,000
 
RM 40,001 – RM 60,000
 
RM 60,001 – RM 80,000
 
RM 80,001 – RM 100,000
 
RM 100,001 and above
 

Are you a member of NSSDC/NSILC?
Yes No
 
 

If YES, how long have you been a member of NSSDC/NSILC?
Less than a year 1-2 years 3-4 years Over 5 years
 
 
 
If you could change something about NSSDC, what would it be?
   
 
.: Thank You :.
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