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NehaNet invites you to participate in our customer satisfaction survey. It will take approximately five to ten minutes to complete the questionnaire.
We value your important input!
Your information will be coded and will remain confidential, unless you chose to add your contact information. If you have questions at any time about the survey or the procedures, you may contact Marc LeGette at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| Overall, how would you rate NehaNet On-Demand Solutions? |
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How would you rate NehaNet On-Demand Solutions for ease of use?
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| How satisfied are you with your Customer Service from NehaNet? |
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| If Dissatisfied or Neutral - Where do you want to see improvements? | | |
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| The process of getting your problem resolved was: |
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| Did you attempt to use the Help function in your NehaNet application? |
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Did you attempt to use our online support FAQs to solve your problem?
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| Please describe if there was any particular aspect of the support process that stood out: | | |
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In your most recent customer service experience, how did you contact the representative?
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Did our representative... (Select all that apply)
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| The customer service representative handled my call quickly. |
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| The customer service representative: |
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| The waiting time for having my question addressed was satisfactory. |
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About how long did it take to get this problem resolved?
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| How many times did you have to contact customer service before the problem was corrected? |
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| In speaking with your support representative, how would you rate the following? |
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| When solving your problem, how would you rate the information provided? |
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| Understanding of the problem |
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| Overall, how satisfied are you with your customer service representative experience? |
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| If you were less than totally satisfied, what could have been done to serve you better? | | |
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| How would you rate NehaNet Customer Service and Support as compared to that of other companies? |
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| Would you recommend NehaNet On-Demand Solutions to a friend or peer? |
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| Are you considering the addition of other NehaNet modules? |
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| We sincerely appreciate any additional comments or suggestions you have which will improve your satisfaction with our Customer Service or On-Demand Solutions. | | |
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| Name: | | | | Company | | | | Email Address | | |
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