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  1. Surveys
  2. 2003
  3. November
  4. O
  5. OnSite For Stores
0%
 
 
1. 
This survey is about a new service for the owners and managers of computer stores. Many small computer stores find that new and existing customers ask for help with their computer on their own premises. If the computer store is short-staffed it may not be possible to send someone out to the customer's site quickly. This can lead to customer dissatisfaction and loss of business as the customer visits or calls other vendors.

This survey is researching the need for a new service that offers the owners and managers of computer stores an alternative: refer the client to an OnSite Computer Support provider and earn a fee. In addition, great care is taken to preserve the customer's existing relationship with the referring store: any software or hardware required by the customer will be routed to the referring computer store.
 
 
 
2. Do you have a need for this service?
 
Yes
 
No
 
Maybe
 
Don't Know
 
 
 
3. What is it that you like most about this service? Please enter as many items as you wish.
   
 
 
 
4. What do you like least about this service?
   
 
 
5. Below are a list of features that are part of the service. How important is each feature to you?
1
Not At All Important 		2 3 4 5
Extremely Important
Referral Fee
Solution to short staffing
My customer remains my customer
Increases customer satisfaction
Increases services to my customers
 
 
 
6. Based on the service description, how interested would you be in using this new service if the referral fee met your expectations? Please check one.
 
Not at all interested
 
Not very interested
 
Not sure
 
Somewhat interested
 
Extremely interested
 
 
 
7. What kind of referral fee do you feel is appropriate for this service?
   
 
 
 
How many OnSite Computer Service requests do you receive? (per week)
   
 
 
 
How often do you require help with OnSite Computer Service (per week)?
   
 
 
 
10. Thank you for your feedback.
 
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