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  1. Surveys
  2. 2005
  3. May
  4. O
  5. Outsourcing
0%
 

Hello,

I am currently working on my final dissertation for the International Hospitality Management at the CHN in the Netherlands.

You are invited to participate in my survey Outsourcing for hotels. In this survey, approximately 60 people will be asked to complete a survey that asks questions about Outsourcing in your company. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Wouter Admiraal by e mail [email protected].


Thank you very much for your time and support. Please start with the survey now by clicking on the button below.
 
 
 
 
   
 
 

What star classification does your hotel belong to?
 
4 stars
 
5 stars
 
 

1.
Are you familiar with the concept of outsourcing?
 
Yes,completely
 
I know more or less what it is about
 
Not really, but i have heard of it
 
No, not at all

 
 

2.
Does your hotel currently outsource any food and beverage outlets
 
Yes
 
No

 
 

According to you, what are the main reasons for NOT outsource F&B outlets?
 
We never thought of it
 
It is too difficult to deal with outside staff
 
Outsourcing would make us financially weaker
 
We are afraid to lose control over the F&B department
 
We are worried that the outsourcer's image won't fit ours
 
It is to expensive to outsource an F&B outlet
 
There are too many hidden costs involved with outsourcing
 
We ould lose all profits from that outlet
 
F&B is a core part of our hotel and should remain in house
 
We can't find a company that would fit our hotel's image
 
Other
 
 

Do you believe that correctly executed outsourcing can enhace competiveness?
 
Yes
 
No
 
 

Do you believe your hotel might consider outsourcing in the future?
 
Yes, definitely
 
Yes, but only after getting more information on outsourcing
 
No, but we will give it a thought
 
No, never
 
 

According to you, what reasons did your hotel have to outsource food and beverage outlets?
 
It allows the hotel to focus more on rooms division
 
The outsourcing company offered flexible contracts
 
It takes away a lot of stress for the hotel
 
It saves the hotel money
 
Other
 
 
 

Do you believe the outsourced F&B outlet has a positive contribution on the financial position of the hotel?
 
 
 
 

Are you satisfied with your current outsource provider?
 
Yes
 
No
 
 

According to you, what reasons did your hotel have to outsource rooms devision outlets?
 
It allows the hotel to focus more on the core business
 
The outsourcing company offered flexible contracts
 
It takes a lot of stress away for the hotel
 
It saves the hotel money
 
Other
 
 
 

Do you belive the outcourced Rooms devision department has a positive contribution on the financial position of the hotel.
 
Yes
 
No
 
 

Strongly agree Somewhat Agree Neutral Somewhat disagree Completely disagree
We are not satisfied with our current outsource supplier because their contract is too expensive
We are not satisfied with our current outsource supplier because theri image does not fit our hotel´s image
We are not satisfied with our current outsource supplier because there is a lack of supervision
We are not satisfied with our current outsource supplier because there is a lack of communication
We are not satisfied with our current outsource supplier because their staff does not deliver the quality we demand.
 
 

Completely agree Somewhat agree Neutral Somewhat disagree completely disagree
Outsourcing F&B outlets makes a hotel financially stronger
A restaurant operated by the hotel is too much a burden
Brand image is the most important aspect when outsourcing an outlet
Outsourcing is only useful when the profit margin of the restaurant is too low
The hotel loses control over a vital F&B department by outsourcing it
It is more difficult ot conrol staff with an outsourced F&B outlet
We would only outsource if it saves money
 
 
 
If you would like to reseive a copy of the survey results, please fill in your e mail addess
   
 
Please contact [email protected] if you have any questions regarding this survey.
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