Pipefix Customer Satisfaction Survey

* Thank you for taking part in our survey. Please feel free to ignore any questions that do not apply to you.

Please enter your Email Address below

How did you first hear about Pipefix?

You contacted me directly through marketing

I/we have used you before

My Water Retailer referred me

Internet search

Word of mouth

A Water Wholesale Company (ie Wessex Water, Bournemouth Water) referred me

Other

The Selection Process

Could you tell us why you chose to work with Pipefix on this particular occasion?

(Tick as many as you wish)

Lowest price

Recommendation

You are one of our approved contractors

Good customer service

Professional response

Technical knowledge and expertise

Level of insurance / accreditation

Other Reason (please explain)

Customer Service

Please indicate whether you agree or disagree with the following statements

Delivering your Order

Please indicate whether you agree or disagree with the following statements.

Quality & Value

Considering the total package offered by Pipefix, including customer service, delivery of service and cost;

	Very Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Very Dissatisfied
How satisfied are you with Pipefix?

Would you recommend Pipefix's services to colleagues or friends?

Yes

No

Not sure

If not, could you please tell us why?

Which (if any) of the following do you think would help us to improve our service in the future?

(Please select as many as you wish)

More information with the quote

A more detailed specification

A clearer explanation of our services and products

A faster response time

More regular contact from Pipefix

Other

Thank you for your feedback. We appreciate your honest opinion and will use your input to continually improve our products and services.

If you have any comments or concerns about this survey please contact: -

Ben Fredriksen

Business Development Manager

01305 230465