PORT OUT

Good Morning / Afternoon / Evening. My name is _________ and I’m calling from Cardas Research & Consulting Sdn Bhd on behalf of DiGi Telecommunications. Our record shows that you have terminated your DiGi Postpaid line. We appreciate if you could spare us 10 - 15 minutes of your time as we would like to understand your reason(s) of terminating your DiGi Postpaid line. Thank you.

NOTE : In the event respondent makes enquiries related to DiGi products & services;
Please contact DiGi Customer Service Helpline at 016 2211 800 regarding any enquiries related to DiGi products & services.

I Agree

P1: Telephone No

P2: Listing ID

P3: Plan Group

Plan Name

P4: DB Month

P6: Respondent Name

P7: Interviewer Name

S1. May I reconfirm that the mobile number you have ported out from Digi is ${Q2} ? (SA)

Yes, I have ported out this mobile number from Digi Postpaid

No, I still using this mobile number with Digi

No, this mobile number is not my number

S2. May I know who decide to choose the new operator? Who pay for this plan/package? (SA)

My company/family/friends decide to choose and pay

I decide to choose and pay

I decide to choose but phone bill paid by family member

I decide to choose but phone bill paid by company

Others (Specify)

S3. May I re-confirm you are a Malaysian? (SA)

Malaysian / Warganegara

Non-Malaysian / Bukan warganegara (Specify nationality)

S4. May I reconfirm that the Previous DiGi Postpaid Plan is ${Q11}. (SA) (Check Quota)

Yes

Q1. What was the MAIN REASON you terminated this DiGi Postpaid line? “What are the examples” (SA)

A. Poor Network