This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2008
  3. November
  4. P
  5. PRC Internal
0%
 
 
Hi There!

This is Ivana Taylor. I'll be your marketing resource over the next few months or so. I'm working with PRC to help you identify that very special something that sets you apart from other billing and revenue cycle management companies.

There are two portions to this project. The first is to get a clear idea of what value and benefits YOU provide your customers and clients that we might be overlooking just because we're so close to it.

The second portion of the project is to do interviews with selected clients to see what's important to THEM and how well we're performing in those areas.

Please take a few minutes to answer the questions I've outlined here. The most important thing is that you are as open and honest as you can be. Don't edit your answers just write down what you think and feel.

Your responses are anonymous. I only need your department designation so that your answers will have some context.

The input you give me here will be used to supplement the client interviews I'm going to be doing over the next month or so.

Thanks in advance for your help. The work we're doing is going to create a marketing strategy that will help our clients choose PRC over any other alternative.

All best - Ivana
 
 
 
What department are you in?
 
Executive Management (including Operations)
 
Software Development
 
Information Technology
 
Information Services/Help Desk
 
Client Relations
 
Administration (HR/Accounting)
 
Processing
 
Registration & Verification
 
Coding
 
A/R Management(Includes Payment posting, A/R, Refunds, and Denials)
 
Other
 
 
 
 
What client group to you primarily serve?
 
ASP
 
Office Based
 
Hospital Based
 
Radiology - Hospital
 
Radiology - Office
 
Radiology - (ASP)
 
Other specialty (i.e. cardiology)
 
All
 
Other
 
 
 
 
What specific benefit or value would you say you provide customers and clients? Example: When I code, I often find procedures that were completed but not charged for.
   
 
 
 
Which of these best describes your previous experience with billing and medical practice management?
 
I have worked at another billing company
 
I worked in an independent doctor's office
 
I worked in a billing funciton in a hospital
 
I have experience in radiology
 
I've only worked with PRC
 
Other
 
 
 
 
What is it that sets PRC apart from your previous experience?
   
 
 
 
Based on YOUR experience with PRC customers -- What would your customer say is important to them when they are thinking about choosing and working with a billing (revenue cycle management) company? (Select all that apply)
 
They allow me to focus on patients
 
I feel like I get more than what I pay for
 
They are stable - been around for years
 
They have a great reputation with doctors
 
They behave with integrity, ethically, morally, consistently
 
They can be trusted
 
They are current with laws and trends
 
They are compliant and conform to the required standards
 
They are an advocate for us with insurance companies
 
They know the intricacies of our business
 
They give me personal attention
 
They are local
 
They are flexible and customize to my needs
 
They are available when I need them
 
They listen to my wants and needs
 
They can customize reports
 
Intuitive software that's easy to use
 
Software Training (online)
 
On-Site Employee Training
 
Well Respected in the Community
 
Well-known in the community
 
Understand radiology
 
Other
 

 
 
 
Based on YOUR experience with PRC and any interactions you've had with customers, what do you think makes PRC the obvious choice for them?
   
 
 
 
Tell me about at least one incident where you really saved-the-day for a customr.
   
 
 
 
Make a list of all the things you do for your clients and customers that are not specifically included in their contract with PRC.
   
 
Please contact [email protected] if you have any questions regarding this survey.
Survey Software Powered by QuestionPro Survey Software