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  1. Surveys
  2. 2009
  3. February
  4. P
  5. PRC Medical - Hospital MSO
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How important are the following items as they relate to your medical billing and revenue management?
1 2 3 4 5 6 7 8 9 10
They jump when I say jump
I call them when I have a problem and they respond within a couple hours and fix it
They spot the billing issue before I get the report
I get real time information on status of claims, AR balance, changes, run rate, cash flow, etc.
They keep me informed on regulatory changes so I can increase my reimbursements such as pay for performance.
They keep me abreast of payer performance (both for patients and insurance companies)
They know the intricacies of how my business/practice works and how we do things
They follow and help me implement best practices (They show me what to do and how to do things better.)
They have well documented processes that can meet hospital auditor standards. (ISO, SAS70)
 
 
How well would you say that PRC performs in each of these areas?
1 2 3 4 5 6 7 8 9 10
They jump when I say jump
I call them when I have a problem and they respond within a couple hours and fix it
They spot the billing issue before I get the report
I get real time information on status of claims, AR balance, changes, run rate, cash flow, etc.
They keep me informed on regulatory changes so I can increase my reimbursements such as pay for performance.
They keep me abreast of payer performance (both for patients and insurance companies)
They know the intricacies of how my business/practice works and how we do things
They follow and help me implement best practices (They show me what to do and how to do things better.)
They have well documented processes that can meet hospital auditor standards. (ISO, SAS70)
 
 
 
Have you had any experience with any other billing services provider?
 
Yes
 
No

 
 
 
Which of the following companies do you have experience with?
 
Med3000
 
Springfield Service Corp
 
Athenahealth
 
Hospital’s own staff/systems
 
Other
 

 
 
Please tell me - to the best of your knowledge, how well ${piping_text} performed in each of these areas.
1 2 3 4 5 6 7 8 9 10
They jump when I say jump
I call them when I have a problem and they respond within a couple hours and fix it
They spot the billing issue before I get the report
I get real time information on status of claims, AR balance, changes, run rate, cash flow, etc.
They keep me informed on regulatory changes so I can increase my reimbursements such as pay for performance.
They keep me abreast of payer performance (both for patients and insurance companies)
They know the intricacies of how my business/practice works and how we do things
They follow and help me implement best practices (They show me what to do and how to do things better.)
They have well documented processes that can meet hospital auditor standards. (ISO, SAS70)
 
 
 
On a scale of 1 to 10, how likely are you to choose / continue working with PRC?
 
 
If you gave a rating of 7 or below, what would you need to see to make it a 10?
   
 
 
On a scale of 1 to 10, how likely are you to refer PRC to a friend or colleague?
 
Please contact [email protected] if you have any questions regarding this survey.
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