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  1. Surveys
  2. 2009
  3. March
  4. P
  5. PRC Medical - V 3.0
0%
 
 
Name
   
 
 
Company/Organization
   
 
 
Which of these best describes your practice?
 
Hospital MSO (Medical Service Organization)
 
Radiology Service Bureau
 
Office Service Bureau
 
ASP (Software Only)
 
Industry Expert
 
Other
 
 
 
 
Profile
 
Doctor
 
Practice Manager/Administrator
 
Other
 
 
 
 
How You Perceive PRC
 
 
When you think of PRC, what words come to mind?
   
 
 
From your perspective, what is PRC best at?
   
 
 
Please complete this sentence: The thing I LOVE best about PRC is ________
   
 
 
Complete this sentence: PRC is the only company that ____________
   
 
 
Your Relationship with PRC
 
 
Tell me about your relationship with PRC
   
 
 
 
Agree Disagree Maybe
I feel confident that I'm getting all the money that's due
My billing people find all the hidden opportunities or errors in coding
 
 
 
Why do you use a billing service?
 
We wanted to focus on patients
 
We didn't have the experience internally
 
We didn't want to add more staff
 
We wanted to be sure we were getting paid for the work we did
 
We wanted to get the low hanging fruit
 
We wanted someone else to deal with insurance companies
 
We didn't have time to do it all
 
We were having too many rejected claims
 
We wanted more secturity and protection against fraud
 
We wanted to get our money faster
 
Other
 

 
 
Notes on why you use a billing service / Probe : The perfect billing service would:
   
 
 
 
How do you feel about computers and technology as part of your business?
 
I hate them
 
It's a necessary evil
 
I'm neutral about it
 
I don't mind using technology
 
I depend on technology to run my business
 
I embrace new technologies to help me improve my business
 
 
 
What's Important to You?
 
 
What's important to you when you are thinking about choosing a billing (revenue cycle management) services company.
   
 
 
Which of these best describes your practice?
 
Hospital MSO (Medical Service Organization)
 
Radiology Service Bureau
 
Office Service Bureau
 
ASP (Software Only)
 
Industry Expert
 
Other
 
 
 
Office Service Bureau
 
How important are the following items as they relate to your medical billing and revenue management?
1 2 3 4 5 6 7 8 9 10
They give doctors and staff members personalized/customized information to their business/practice
Code better (capture more services to be reimbursed for)
They show me what I should be getting in reimbursements and then get it for me
They are able to work with the intricacies and idiosyncrasies of my practice.
They are able to tell me how I’m doing compared to a benchmark of other similar practices
Denial followup to minimize denial writeoffs and feedback info to the group to prevent denials in the future.
 
 
How well would you say that PRC performs in each of these areas?
1 2 3 4 5 6 7 8 9 10
They give doctors and staff members personalized/customized information to their business/practice
Code better (capture more services to be reimbursed for)
They show me what I should be getting in reimbursements and then get it for me
They are able to work with the intricacies and idiosyncrasies of my practice.
They are able to tell me how I’m doing compared to a benchmark of other similar practices
Denial followup to minimize denial writeoffs and feedback info to the group to prevent denials in the future.
 
 
 
Have you had any experience with any other billing services provider?
 
Yes
 
No

 
 
 
Which of the following companies do you have experience with?
 
Athenahealth
 
Nextgen
 
MatrixMSO
 
Kellison & Co.
 
Hospital MSO’s
 
Other
 

 
Please tell me - to the best of your knowledge, how well ${piping_text} performed in each of these areas.
1 2 3 4 5 6 7 8 9 10
They give doctors and staff members personalized/customized information to their business/practice
Code better (capture more services to be reimbursed for)
They show me what I should be getting in reimbursements and then get it for me
They are able to work with the intricacies and idiosyncrasies of my practice.
They are able to tell me how I’m doing compared to a benchmark of other similar practices
Denial followup to minimize denial writeoffs and feedback info to the group to prevent denials in the future.
 
 
 
On a scale of 1 to 10, how likely are you to choose / continue working with PRC?
 
 
If you gave a rating of 7 or below, what would you need to see to make it a 10?
   
 
 
On a scale of 1 to 10, how likely are you to refer PRC to a friend or colleague?
 
 
Other Comments (OSB)
   
 
 
ASP
 
How important are the following items as they relate to your medical billing and revenue management?
1 2 3 4 5 6 7 8 9 10
The software is intuitive and easy to use
The software is flexible and allows me to customize it to match my practice management needs
The company customizes the software to meet my needs so I don’t have to (at an additional charge)
The software interfaces seamlessly with my electronic medical record (EMR)
1 phone call if I need help with anything
Prompt, courteous, professional, knowledgeable help desk staff
 
 
How well would you say that PRC performs in each of these areas?
1 2 3 4 5 6 7 8 9 10
The software is intuitive and easy to use
The software is flexible and allows me to customize it to match my practice management needs
The company customizes the software to meet my needs so I don’t have to (at an additional charge)
The software interfaces seamlessly with my electronic medical record (EMR)
1 phone call if I need help with anything
Prompt, courteous, professional, knowledgeable help desk staff
 
 
 
Have you had any experience with any other billing services provider?
 
Yes
 
No

 
 
 
Which of the following companies do you have experience with?
 
Athenahealth
 
Nextgen
 
Eclinicalworks
 
Greenway
 
Allscripts
 
GE Centricity
 
Noteworthy Medical Systems
 
Other
 

 
 
Please tell me - to the best of your knowledge, how well ${piping_text} performed in each of these areas.
1 2 3 4 5 6 7 8 9 10
The software is intuitive and easy to use
The software is flexible and allows me to customize it to match my practice management needs
The company customizes the software to meet my needs so I don’t have to (at an additional charge)
The software interfaces seamlessly with my electronic medical record (EMR)
1 phone call if I need help with anything
Prompt, courteous, professional, knowledgeable help desk staff
 
 
 
On a scale of 1 to 10, how likely are you to choose / continue working with PRC?
 
 
If you gave a rating of 7 or below, what would you need to see to make it a 10?
   
 
 
On a scale of 1 to 10, how likely are you to refer PRC to a friend or colleague?
 
 
Other Comments (ASP)
   
 
 
Radiology
 
How important are the following items as they relate to your medical billing and revenue management?
1 2 3 4 5 6 7 8 9 10
Documentation, training and coaching. They let me know when I perform a procedure how it needs to be documented for complete coding – personalized feedback
They have well trained coding staff to capture, know and understand all the codes, doctors provide.
They stay ahead of me on billing issues – they provide a dashboard that gives me real-time information on my business – not just data – it’s information I understand and can act on.
Denial followup to minimize denial writeoffs and feedback info to the group to prevent denials in the future.
They show me what I should be getting in reimbursements and then get it for me
 
 
How well would you say that PRC performs in each of these areas?
1 2 3 4 5 6 7 8 9 10
Documentation, training and coaching. They let me know when I perform a procedure how it needs to be documented for complete coding – personalized feedback
They have well trained coding staff to capture, know and understand all the codes, doctors provide.
They stay ahead of me on billing issues – they provide a dashboard that gives me real-time information on my business – not just data – it’s information I understand and can act on.
Denial followup to minimize denial writeoffs and feedback info to the group to prevent denials in the future.
They show me what I should be getting in reimbursements and then get it for me
 
 
 
Have you had any experience with any other billing services provider?
 
Yes
 
No

 
 
 
Which of the following companies do you have experience with?
 
McKesson (Per-Se)
 
CBIZ (MMP/Trimed)
 
Zotec
 
MSN
 
Dominion
 
Advocate
 
Hospital MSO’s
 
Other
 

 
 
Please tell me - to the best of your knowledge, how well ${piping_text} performed in each of these areas.
1 2 3 4 5 6 7 8 9 10
Documentation, training and coaching. They let me know when I perform a procedure how it needs to be documented for complete coding – personalized feedback
They have well trained coding staff to capture, know and understand all the codes, doctors provide.
They stay ahead of me on billing issues – they provide a dashboard that gives me real-time information on my business – not just data – it’s information I understand and can act on.
Denial followup to minimize denial writeoffs and feedback info to the group to prevent denials in the future.
They show me what I should be getting in reimbursements and then get it for me
 
 
 
On a scale of 1 to 10, how likely are you to choose / continue working with PRC?
 
 
If you gave a rating of 7 or below, what would you need to see to make it a 10?
   
 
 
On a scale of 1 to 10, how likely are you to refer PRC to a friend or colleague?
 
 
Other Comments (Radiology)
   
 
 
Hospital MSO
 
How important are the following items as they relate to your medical billing and revenue management?
1 2 3 4 5 6 7 8 9 10
They jump when I say jump
I call them when I have a problem and they respond within a couple hours and fix it
They spot the billing issue before I get the report
I get real time information on status of claims, AR balance, changes, run rate, cash flow, etc.
They keep me informed on regulatory changes so I can increase my reimbursements such as pay for performance.
They keep me abreast of payer performance (both for patients and insurance companies)
They know the intricacies of how my business/practice works and how we do things
They follow and help me implement best practices (They show me what to do and how to do things better.)
They have well documented processes that can meet hospital auditor standards. (ISO, SAS70)
 
 
How well would you say that PRC performs in each of these areas?
1 2 3 4 5 6 7 8 9 10
They jump when I say jump
I call them when I have a problem and they respond within a couple hours and fix it
They spot the billing issue before I get the report
I get real time information on status of claims, AR balance, changes, run rate, cash flow, etc.
They keep me informed on regulatory changes so I can increase my reimbursements such as pay for performance.
They keep me abreast of payer performance (both for patients and insurance companies)
They know the intricacies of how my business/practice works and how we do things
They follow and help me implement best practices (They show me what to do and how to do things better.)
They have well documented processes that can meet hospital auditor standards. (ISO, SAS70)
 
 
 
Have you had any experience with any other billing services provider?
 
Yes
 
No

 
 
 
Which of the following companies do you have experience with?
 
Med3000
 
Springfield Service Corp
 
Athenahealth
 
Hospital’s own staff/systems
 
Other
 

 
 
Please tell me - to the best of your knowledge, how well ${piping_text} performed in each of these areas.
1 2 3 4 5 6 7 8 9 10
They jump when I say jump
I call them when I have a problem and they respond within a couple hours and fix it
They spot the billing issue before I get the report
I get real time information on status of claims, AR balance, changes, run rate, cash flow, etc.
They keep me informed on regulatory changes so I can increase my reimbursements such as pay for performance.
They keep me abreast of payer performance (both for patients and insurance companies)
They know the intricacies of how my business/practice works and how we do things
They follow and help me implement best practices (They show me what to do and how to do things better.)
They have well documented processes that can meet hospital auditor standards. (ISO, SAS70)
 
 
 
On a scale of 1 to 10, how likely are you to choose / continue working with PRC?
 
 
If you gave a rating of 7 or below, what would you need to see to make it a 10?
   
 
 
On a scale of 1 to 10, how likely are you to refer PRC to a friend or colleague?
 
 
 
Other Comments (Hospital MSO)
   
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