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  1. Surveys
  2. 2008
  3. November
  4. P
  5. PRC Medical V 1.0
0%
 
 
Name
   
 
 
Company/Organization
   
 
 
 
A little about you
 
 
 
Which of these best describes your practice?
 
Hospital MSO (Medical Service Organization)
 
Radiology Service Bureau
 
Office Service Bureau
 
ASP (Software Only)
 
Other
 
 
 
 
How many doctors are in your practice?
 
Less than 3 doctors
 
4 - 6 doctors
 
More than 7 doctors
 
 
 
How many office personell do you have in your practice?
 
Less than 3
 
4 - 6
 
More than 7
 
 
 
Which range best represents your annual practice revenue?
 
Under $100,000
 
$100,000 - $300,000
 
$300,000 - $500,000
 
$500,000 - $800,000
 
$800,000 - $ 1 million
 
$1 mil - $3 mil
 
Over $3 mil
 
 
 
Our practice area can best be described as:
 
Highly specialized with a complex billing system
 
Highly specialized with a basic billing system
 
General with a basic billing system
 
General with a complex billing system
 
Other
 
 
 
 
How Your Perceive PRC
 
 
 
When you think of PRC, what words come to mind?
   
 
 
 
From your perspective, what is PRC best at?
   
 
 
 
Please complete this sentence: The thing I LOVE best about PRC is ________
   
 
 
 
Complete this sentence: PRC is the only company that ____________
   
 
 
 
Your Relationship with PRC
 
 
 
What type of relationship do you prefer to have with your billing provider?
 
I don't want any interaction
 
Limited interaction - I'll call when I need you
 
Some regular interaction - quarterly updates, reviews and reports
 
Regular updates - reporting, consulting, training as needed
 
Other
 
 
 
 
Agree Disagree Maybe
I feel confident that I'm getting all the money that's due
My billing people find all the hidden opportunities or errors in coding
 
 
 
How did you find out about PRC?
 
I inherited them (they were already here when I started)
 
From a direcotry
 
A doctor referred them to us
 
A consultant referred them to us
 
I knew about them by their reputation
 
I looked them up online
 
I knew Mike/Harry/Frank (any employee inside company)
 
An employee reverred me
 
A networking event
 
Other
 

 
 
How did you find PRC (Notes)
   
 
 
 
How long have you been a customer of PRC's?
 
Less than a year
 
1 - 5 years
 
5 - 10 years
 
10 - 15 years
 
15 - 20 years
 
More than 20 years
 
 
How long a customer? (Notes)
   
 
 
 
What triggered your need for billing help?
 
We wanted to focus on patients
 
We didn't have the experience internally
 
We didn't want to add more staff
 
We wanted to be sure we were getting paid for the work we did
 
We wanted to get the low hanging fruit
 
We wanted someone else to deal with insurance companies
 
We didn't have time to do it all
 
We were having too many rejected claims
 
We wanted more secturity and protection against fraud
 
We wanted to get our money faster
 
Other
 

 
 
What triggered billing help (notes)
   
 
 
 
Were yoiu involved in the decision to choose a medical billing company?
 
yes
 
No
 
 
Deciding on a billing company (notes)
   
 
 
 
What's Important to You?
 
 
What's important to you when you are thinking about choosing a billing (revenue cycle management) services company.
   
 
 
What is important to you when you consider choosing or working with a medical billing company?
 
They allow me to focus on patients
 
I feel like I get more than what I pay for
 
They are stable - been around for years
 
They have a great reputation with doctors
 
They behave with integrity, ethically, morally, consistently
 
They can be trusted
 
They are current with laws and trends
 
They are compliant and conform to the required standards
 
They are an advocate for us with insurance companies
 
They know the intricacies of our business
 
They give me personal attention
 
They are local
 
They are flexible and customize to my needs
 
They are available when I need them
 
They listen to my wants and needs
 
They can customize reports
 
Intuitive software that's easy to use
 
Software Training (online)
 
On-Site Employee Training
 
Well Respected in the Community
 
Well-known in the community
 
Understand radiology
 
They collect every dollar that we are owed
 
They are our advocate with insurance providers
 
Other
 

 
How would you rate PRC's performance in the following categories:
1
Poor 		2 3 4 5 6 7 8 9 10
Excellent
They allow me to focus on patients
I feel like I get more than what I pay for
They are stable - been around for years
They have a great reputation with doctors
They behave with integrity, ethically, morally, consistently
They can be trusted
They are current with laws and trends
They are compliant and conform to the required standards
They are an advocate for us with insurance companies
They know the intricacies of our business
1
Poor 		2 3 4 5 6 7 8 9 10
Excellent
They give me personal attention
They are local
They are flexible and customize to my needs
They are available when I need them
They listen to my wants and needs
They can customize reports
Intuitive software that's easy to use
Software Training (online)
On-Site Employee Training
Well Respected in the Community
Well-known in the community
Understand radiology
They collect every dollar that we are owed
They are our advocate with insurance providers
 
 
 
Which companies did you consider? Have you had experience with any other companies - either with this practice or another practice?
 
Athena Health
 
Aris Teleradiology
 
Quadax
 
The Billing Pros
 
HealthPro Medical
 
MSN (Management Services Network)
 
MBS (Medical Business Service Inc)
 
SSI Med
 
Dominion Nediucal
 
Zotec
 
Matrix MSO
 
EMP
 
Other
 

 
 
How would you rate ${piping_text} performance in the following categories:
1
Poor 		2 3 4 5 6 7 8 9 10
Excellent
They allow me to focus on patients
I feel like I get more than what I pay for
They are stable - been around for years
They have a great reputation with doctors
They behave with integrity, ethically, morally, consistently
They can be trusted
They are current with laws and trends
They are compliant and conform to the required standards
They are an advocate for us with insurance companies
They know the intricacies of our business
1
Poor 		2 3 4 5 6 7 8 9 10
Excellent
They give me personal attention
They are local
They are flexible and customize to my needs
They are available when I need them
They listen to my wants and needs
They can customize reports
Intuitive software that's easy to use
Software Training (online)
On-Site Employee Training
Well Respected in the Community
Well-known in the community
Understand radiology
They collect every dollar that we are owed
They are our advocate with insurance providers
 
 
 
How do you feel about computers and technology as part of your business?
 
I hate them
 
It's a necessary evil
 
I'm neutral about it
 
I don't mind using technology
 
I depend on technology to run my business
 
I embrace new technologies to help me improve my business
 
 
 
What is the one thing PRC can do to be the obvious choice for your practice?
   
 
Please contact [email protected] if you have any questions regarding this survey.
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